Operations Team Lead - Service Excellence & Growth

MISTER BBQ HOLDING PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading restaurant chain in Singapore seeks an operations supervisor to assist management in daily operations and ensure an excellent customer service environment. Responsibilities include supervising the operations team, developing operational guidelines, coordinating with management, and generating reports. Candidates must be willing to work long hours and 6 days a week, including public holidays. This role offers opportunity for growth and improvement in operational strategies.

Qualifications

• Willing to work 6 days a week, inclusive of public holidays and weekends.
• Willing to stand and work for long hours.

Responsibilities

• Assist management in supervising daily operations of organization.
• Develop productive, profitable and achievement oriented working environment for employees.
• Address operational issues and concerns in a timely fashion.
• Supervise operations team to ensure operational excellence and excellent customer services.
• Educate operations team on best practices, company policies and service excellence standards.
• Develop and maintain operational guidelines for staffs.
• Determine staffing requirements, work assignment and schedules for new projects.
• Perform routine maintenance and repair works for equipment.
• Maintain the facility clean, safe and organized.
• Coordinate with management in different operational issues and promotional activities.
• Evaluate current operational strategies and recommend improvements.
• Generate operational reports for management as needed.

Job description

A leading restaurant chain in Singapore seeks an operations supervisor to assist management in daily operations and ensure an excellent customer service environment. Responsibilities include supervising the operations team, developing operational guidelines, coordinating with management, and generating reports. Candidates must be willing to work long hours and 6 days a week, including public holidays. This role offers opportunity for growth and improvement in operational strategies.