Operations Strategy Lead — AI & Transformation

Airwallex; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading financial technology firm in Singapore is seeking a professional with 3-5 years of experience to lead AI-driven Customer Support projects. The ideal candidate will have a proven track record in driving digitization and transformation projects, along with strong analytical and stakeholder management skills. This role offers an exciting opportunity to make a meaningful impact and grow in a collaborative environment.

Qualifications

• 3-5 years of experience in tech startups or consulting.
• Experience leading digitization or transformation projects.
• Strong verbal and written communication skills.

Responsibilities

• Lead projects in AI-driven Customer Support.
• Monitor performance to enhance customer experience.
• Prepare project progress materials.

Skills

AI-driven solutions

Analytical skills

Stakeholder management

Project management

Education

Bachelor’s degree or equivalent

Tools

Chatbot platforms

AI/NLP technologies

Job description

A leading financial technology firm in Singapore is seeking a professional with 3-5 years of experience to lead AI-driven Customer Support projects. The ideal candidate will have a proven track record in driving digitization and transformation projects, along with strong analytical and stakeholder management skills. This role offers an exciting opportunity to make a meaningful impact and grow in a collaborative environment.