OPERATIONS MANAGER (CONSTRUCTION)

FUI IDEAL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading operations management firm in Singapore is seeking an Operations Manager to design customer-oriented metrics, identify production issues, and monitor technology trends. Candidates must have at least 2 years of relevant experience, exceptional communication skills in English and Mandarin, and the ability to thrive in a high-stress environment. Join us to enhance our operational efficiencies and improve customer satisfaction.

Qualifications

• At least 2 years relevant experience in the similar industry.
• Good written and verbal communication skills.
• Possess patience and well-tempered personality.

Responsibilities

• Design customer-oriented metrics focused on customer satisfaction.
• Identify and eliminate obstacles in the production process.
• Monitor technology trends that enhance operations.

Skills

Positive attitude

Self-motivated

Responsible

Result oriented

High stress tolerance

High emotional intelligence

Job description

1. Design customer-oriented metrics

Focus on your customers when developing operations metrics. Although operations managers oversee the decrease in production time and increase in the number of goods produced, it's necessary to improve the organisation's profitability through sales. Operations metrics focusing on customers ensure that products meet their needs, increasing customer satisfaction.

2. Rely on data to identify issues

Operations managers identify and eliminate obstacles in the production process. These professionals require adequate analysis to recognise operational challenges, relying on measurable metrics to determine the effectiveness of operations. Metrics, such as the time it takes for a component to complete a task, provide objective measures that the operations team could use to develop solutions.

3. Monitor technology trends

Consider monitoring technology that your company can utilise in its operations. You can use new software and hardware to automate various procedures. For example, consider drone technology you can use in inventory and distribution. You can also use visitor management tools to enhance safety, security and regulatory compliance requirements.

4. Prioritise processes before automation

Although you can use technology to make your processes efficient, you might experience challenges with inefficient processes. Consider automating your processes only when you've optimised the existing procedure. Ensure you train the operations team members on how to use this technology.

5. Delegate responsibilities

Consider allowing staff to work independently after delegating tasks and providing them with the necessary equipment. This shows team members that you value their talents and abilities and trust them to perform tasks effectively, which can motivate higher productivity. You can also identify struggling team members and take appropriate steps to assist them in achieving their goals.

6. Focus on high-quality production

A high-quality product or service benefits an organisation in a competitive market. Prioritising the procedures' quality ensures that the final products are of high quality. This increases customer satisfaction and translates to sales and revenue.

7. Increase your stress tolerance

Operations managers can experience challenging situations when handling quality issues and complaints. Their functions also have limited or no allowance for error. Companies prefer professionals with a high‑stress tolerance.

Requirements

• At least 2 years relevant experience in the similar industry
• Possess a positive attitude, self‑motivated, responsible, result oriented and independent.
• The working environment and culture is comparably more stressful for locals, so candidate must have patience and well‑tempered. It would be ideal if candidate have his/her own way of upwards management and high emotional intelligence.
• Required language Skill(s): English, Mandarin, good written and verbal communication skills to handle English and Mandarin speaking associates.