Operations Manager (Commercial and Environmental)

YYCircle (SG) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A facilities management company located in Singapore is seeking an experienced leader to manage teams and drive business operations. The ideal candidate will have at least 7 years of experience in facilities management or a related field. Responsibilities include leading strategy development, managing client relationships, overseeing quality service delivery, and ensuring effective incident management. The role requires strong leadership skills and experience in crisis management.

Qualifications

• Minimum 7 years of experience in related field required.
• Experience in Commercial and Environmental or Facilities Management preferred.

Responsibilities

• Lead teams to develop strategic plans.
• Drive overall growth of business and operations.
• Manage client relationships for business goals.
• Oversee contingency plans and incident management.
• Coordinate cleaning services for quality delivery.
• Manage inventory and equipment maintenance.
• Facilitate planning and development of cleaning teams.

Skills

Leadership

Strategic planning

Client management

Crisis management

Problem-solving

Job description

Job Responsibilities

1. Lead teams
   • Develop strategy plans to promote organisation core values
   • Manage the professionalism of the staff
   • Mentor and lead management staff
   • Lead organisational succession planning, capability development and employee engagement
2. Drive business operations
   • Drive the overall growth of business and operations
   • Drive opportunities to improve market visibility and presence of the organisation
   • Lead budget planning for the organisation
   • Represent and promote the organisation
   • Direct the development and review of operation policies and procedures
3. Manage client relationships
   • Collaborate with clients to achieve business goals
   • Direct the development and review of strategic plans to improve relationships with clients
4. Manage Incidents
   • Oversee the conduct and review of contingency plans
   • Endorse emergency and crisis management response plans, processes and procedures
   • Provide direction on analysed trends of reported incidents
5. Manage cleaning services
   • Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)
   • Ensure cleaning teams adhere to safety measures during cleaning operation
   • Assist in budget planning for cleaning operations
   • Review daily cleaning job reports for submission to management
   • Preparing periodic schedules and all other documentation and ensure all periodic schedules have been enforced and followed up accordingly.
   • Covering of manpower if needed (requires you to do hands‑on cleaning)
   • Recruiting of manpower for projects
   • Resolving all matters/ incidents on site
6. Manage inventory, equipment and maintenance schedule
   • Stocktake and allocating of equipment and/or technologies and supplies to project sites
   • Identify and recommend suitable equipment and/or technologies to improve cleaning operations
   • Implement maintenance schedules for tools and equipment
7. Manage cleaning teams
   • Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff
8. Manage incidents
   • Guide teams to respond to major incidents/emergencies and reporting them to the management
9. Any other tasks as assigned by the reporting officer.

Job Requirements

• At least 7 year(s) of working experience in the related field is required for this position.
• Preferably Managers specializing in Commercial and Environmental or Facilities Management