Operations Manager

Habib Bank Limited; Singapore; On-site; SGD 65,000 - 85,000; Full time

Job summary

A leading financial institution in Singapore is seeking a Key Operational Liaison and Control Functions professional. The candidate will manage communications between branches, oversee vendor management, and support the Country Operations Head. Ideal candidates should possess at least 8 years of relevant experience, strong interpersonal skills, and fluency in English. This role demands effective problem-solving skills and the ability to work under pressure, ensuring compliance with policies and procedures.

Qualifications

• Minimum of 8 years of experience in trade finance or related operational fields.
• Strong communication and interpersonal skills, with an extensive network within Head Office and branches.
• Fluency in spoken and written English.

Responsibilities

• Serve as a primary point of contact for operational matters.
• Oversee outsourcing activities, including vendor management.
• Act as a liaison with auditors and coordinate efforts.
• Impart regular training to staff for skill improvement.

Skills

Trade finance expertise

Communication skills

Problem-solving

Analytical skills

Education

Diploma/Degree

Job description

Key Operational Liaison and Control Functions

• Serve as a primary point of contact and intermediary with HOK/HBL branches for transactional and ad hoc operational matters.
• Resolve issues and manage communications between Trade Operations and the COE-Trade team to ensure seamless coordination.
• Oversee outsourcing activities, including vendor management, contract negotiations, performance monitoring, and risk mitigation.
• Review AML screening results on transactions conducted by Branch Operations team to ensure compliance.

Oversight of Policies and Procedures for Operational Teams

• Monitor policy and procedural review deadlines, sending timely reminders for updates.
• Timely Implement and review of policies and procedures and ensure compliance.
• Propose workflow improvements and procedural enhancements to the Country Operations Head.
• Develop, maintain and execute controls to ensure adherence to the established policies and procedures.

Support to Country Operations Head

• Act as a liaison with auditors, coordinating efforts with operational teams to address audit findings.
• Review audit findings, develop corrective action plans, and establish periodic controls to prevent issue recurrence.
• Identify and report adverse events or operational deficiencies to the Country Operations Head for prompt resolution.
• Serve as a backup for Country Operations Head during his absence, ensuring seamless operational continuity.

Other tasks

• Impart regular training to staff to improve their technical/professional skill/efficiency.
• Participate in IRCR activities and conduct independent control testing to assess the effectiveness of internal controls.
• Collaborate with Head Office on various operational projects, ensuring timely delivery and quality standards.
• Perform any other duties assigned by Country Operations Head

Minimum qualifications

• Diploma/Degree

Minimum requirements

• Minimum of 8 years of experience in trade finance or related operational fields.
• Demonstrated ability to adapt quickly to new environments and foster effective relationships.
• Strong communication and interpersonal skills, with an extensive network within Head Office and branches.
• Proven team management and proactive problem-solving skills.
• Excellent analytical skills, particularly in project management and process improvement.
• Ability to work under pressure and deliver results within tight deadlines.
• Fluency in spoken and written English.