Operations Executive

H WORLD HOLDINGS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A hotel management firm in Singapore is seeking a proactive Operations Executive to support daily operations. Responsibilities include overseeing efficiency, managing guest feedback, and collaborating across departments. Ideal candidates will have a relevant diploma/degree and at least 1–3 years in hotel operations or customer service. This full-time role offers competitive salary and growth opportunities.

Benefits

Competitive salary and performance incentives

Opportunities for career growth

Staff benefits including uniforms and meals

Qualifications

• 1–3 years of experience in hotel operations or customer service roles required.
• Strong organizational and multitasking abilities with keen attention to detail.
• Ability to work shifts, weekends, and public holidays.

Responsibilities

• Assist in overseeing daily hotel operations for efficiency.
• Support various teams in promptly resolving operational issues.
• Handle guest feedback to ensure satisfaction.

Skills

Organizational skills

Communication skills

Problem-solving skills

Multitasking abilities

Education

Diploma/Degree in Hospitality Management or related field

Tools

Microsoft Office

Hotel management systems (e.g., Opera/PMS)

Job description

Job Title: Operations Executive

Location: Ji Hotel Orchard Singapore
Employment Type: Full-time

Job Overview

We are looking for a proactive and detail-oriented Operations Executive to support the overall daily operations of the hotel. This role involves assisting in the coordination of various departments, ensuring smooth workflow, and upholding service and operational standards. The ideal candidate should be adaptable, service-driven, and possess good problem-solving and communication skills.

Key Responsibilities

• Assist in overseeing daily hotel operations to ensure efficiency and compliance with company standards.
• Support the Front Office, Housekeeping, and Maintenance teams in resolving operational issues promptly.
• Handle guest feedback and service recovery with professionalism to ensure guest satisfaction.
• Monitor room status, occupancy, and assist in coordinating with housekeeping for smooth turnaround.
• Prepare operational reports and assist management in data analysis and process improvements.
• Participate in rostering, scheduling, and manpower planning to ensure adequate coverage.
• Assist in training and supervising junior staff, fostering a culture of teamwork and service excellence.
• Ensure adherence to safety, security, and hygiene standards within hotel premises.
• Work closely with the Operations Manager/Hotel Manager in implementing operational initiatives and cost-control measures.

Requirements

• Diploma/Degree in Hospitality Management, Business Administration, or related field preferred.
• At least 1–3 years of working experience in hotel operations or customer service roles.
• Strong organizational and multitasking abilities with keen attention to detail.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft Office and hotel management systems (e.g., Opera/PMS) will be an advantage.
• Ability to work shifts, weekends, and public holidays.
• Positive attitude, problem-solving mindset, and a strong team player.

What We Offer

• Competitive salary and performance incentives.
• Opportunities for career growth and professional development.
• Supportive and collaborative work culture.
• Staff benefits including uniforms, meals, and insurance coverage.