Operations & Customer Experience Leader

AMORE EMPLOYMENT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job description

Roles & Responsibilities

• Manage and oversee the entire operation
• Deliver superior customer services and ensure customer satisfaction
• Plan and develop customer loyalty programs
• Plan new and update existing company policy
• Develop the overall marketing strategy
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff (including hiring new employees)
• Training and evaluate staff performance
• Forecast requirements and maintain inventory
• Manage supplies (including costs control and minimizing wastage)
• Nurture a positive working environment for all employees
• Monitor operations, implement innovative strategies to improve productivity and sales