Operations Analyst, Payment Investigations & Helpdesk (10 months)

TD International Services Limited; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading global financial institution in Singapore is looking for an Operations Analyst to support payment investigations and helpdesk functions. The successful candidate will provide first contact support, investigate payment issues, and collaborate with various internal teams. Required qualifications include a minimum of 2 years in payment investigation and a strong understanding of SWIFT messages. The role demands attention to detail and team collaboration to ensure efficient workflows.

Benefits

Medical benefits

Paid time off

Career development programs

Qualifications

• Minimum 2 years of professional experience in payment investigation.
• Strong understanding of SWIFT messages is essential.
• Meticulous detail orientation and strong follow-up skills.

Responsibilities

• Provide first point of contact support for email or SWIFT correspondence.
• Investigate payment messages with issues and complete investigations.
• Build and maintain relationships through clear communication.

Skills

Payment investigation

SWIFT messages

Risk awareness

Analytical skills

Team collaboration

Tools

PMG

Swift Alliance

IntelliTracs

AS400

Job description

Operations Analyst, Payment Investigations & Helpdesk (10 months) TD International Services Limited•Singapore, Singapore

Description

Payment Investigation & Helpdesk will partner with Correspondent Banking Clients as well as internal lines of businesses including Global Transaction Banking (GTB), Business Bank, Retail Bank, Wealth, Fraud, Sanctions, Global Anti-Money Laundering, and TRIMIS to ensure customer's money reaches its destination or helps retrieve funds if customer falls victim to fraud. The team is also responsible for collaborating with business partners and providing subject matter expertise for important projects such as the SWIFT Global Payment Initiative (GPI), implementation of Wire Payment Automated Fraud Detection application and the migration of retail branch Wire Payments to the Money-In Service Advisory (MISA) team.

Key responsibilities

• Provide first point of contact support for email and/or SWIFT correspondence and ensure all queries from both internal and external clients are acted upon in a timely and professional manner
• Investigate payments messages that have issues within the payment process.
• Complete investigations – report / elevate risk issues identified or process gaps.
• Handle ad-hoc helpdesk and liquidity manager calls from internal stakeholders.
• Seek efficiencies to build and cultivate an environment that challenges the status quo and adopts technology that helps improve workflow and processes.
• Prioritize and manage own workload with minimal supervision to meet productivity and verification targets.
• Demonstrate good teamwork and best practices to colleagues by providing ongoing feedback and guidance to help improve individual strengths that lead to better business outcomes.
• Build and maintain relationships with others through clear communication, persuasive language and active listening.
• Support the timely and accurate completion of business processes and procedures according to Service Level Agreement (SLA) requirements.
• Assist in UAT, BCP testing and other ad-hoc projects as required.

Job Requirements

• Minimum 2 years of professional and relevant experience in payment investigation
• Strong understanding of SWIFT messages
• Risk awareness and attention to details / meticulous and strong follow-up skills
• Knowledge of various systems such as PMG, Swift Alliance, IntelliTracs, AS400 would be an advantage.
• Self‑motivated individual with good time management skills
• Team player and ability to multi‑task in a fast‑paced environment
• Analytical and excellent attention to detail
• Innovative mindset to improve processes to minimize risk and increase efficiency
• Flexibility to work during public holidays (details to be discussed during interviews)
• Working hours: 10.30am – 7.00pm / 11.30am – 8.00pm

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well‑being goals. Total Rewards at TD includes a base salary and several other key plans such as health and well‑being benefits, including medical coverage, paid time off, career development, and reward and recognition programmes.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programmes, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programmes to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organisation at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.