Operation Supervisor

SUHANG XIANGBAN PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A local restaurant in Singapore is seeking a managerial staff member to oversee day-to-day operations. The role involves supervising restaurant staff, ensuring excellent customer service, training new employees, and monitoring food quality and inventory. Candidates should be organized and proactive in managing shifts and cash transactions. This position is vital for maintaining high service standards in a busy restaurant environment.

Responsibilities

• Oversee day-to-day operations during assigned shifts.
• Supervise and coordinate the activities of restaurant staff.
• Ensure excellent customer service by addressing inquiries promptly.
• Train new staff members and facilitate training programs.
• Monitor food quality and service standards.
• Keep track of inventory levels and conduct stock checks.
• Manage cash transactions with accuracy.
• Create and manage staff schedules.

Job description

· Shift Management:Oversee day-to-day operations during assigned shifts, ensuring seamless service delivery.

· Staff Supervision:Supervise and coordinate the activities of restaurant staff, providing guidance and support as needed.

· Customer Service:Ensure excellent customer service by addressing customer inquiries and concerns promptly and professionally.

· Training and Development:Train new staff members and facilitate ongoing training programs to enhance team skills.

· Quality Control:Monitor food quality, presentation, and service standards to uphold the restaurant's reputation.

· Inventory Management:Keep track of inventory levels, conduct regular stock checks, and place orders as necessary.

· Cash Handling:Manage cash transactions and ensure accuracy in financial transactions.

· Shift Scheduling:Create and manage staff schedules, considering peak business hours and ensuring adequate coverage.