Operation Manager

ABBA OL PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premium Japanese restaurant is looking for an Operations Manager to oversee daily operations, including team leadership, financial management, and maintaining high food and service quality. The ideal candidate will have a robust background in F&B management, preferably in Japanese cuisine, and excellent communication and leadership skills. Responsibilities include P&L management, stock control, and ensuring compliance with regulations. Opportunities for career growth and mentorship are offered within this vibrant work environment.

Qualifications

• Strong background in F&B management, specifically in Japanese restaurants preferred.
• Proficiency with POS systems and restaurant operational procedures.
• Excellent communication, problem-solving, and organizational abilities.

Responsibilities

• Manage daily operations for smooth and efficient service.
• Supervise food preparation to maintain quality standards.
• Monitor and control all P&L line items to achieve financial objectives.
• Recruit, train, and motivate staff to foster a dynamic work environment.
• Interact with guests and manage customer service feedback.

Skills

F&B Management Experience

Excellent Communication Skills

Problem-Solving Abilities

Expertise in Japanese Cuisine

Leadership Qualities

Tools

POS Systems

Job description

An F&B Japanese Cuisine Operations Manager oversees the day-to-day operations of a Japanese restaurant, focusing on team leadership, ensuring food and service quality, managing finances and inventory, and maintaining customer satisfaction and compliance with regulations. Key responsibilities include profit and loss (P&L) management, stock control, customer feedback handling, staffing, training, and driving sales and operational efficiency to uphold brand standards.

Key Responsibilities

• Operational Oversight: Manage daily operations, including opening and closing procedures, to ensure smooth and efficient service.
• Food & Beverage Standards: Supervise food preparation, production, and presentation to maintain high quality and consistency, with a specific focus on Japanese cuisine.
• Financial Management: Monitor and control all P&L line items, manage stock and inventory, and implement corrective profit actions to achieve financial objectives.
• Team Leadership: Recruit, train, and motivate staff, coordinate work schedules, and foster a positive and dynamic work environment.
• Customer Service: Interact with guests, provide service and recommendations, and handle customer service feedback and recovery to ensure guest satisfaction.
• Regulatory Compliance: Ensure compliance with food safety regulations, such as those from the Singapore Food Agency (SFA), and maintain cleanliness and hygiene standards.
• Strategic Planning: Develop and implement new operating strategies to improve efficiency, productivity, and sales growth, and participate in market development and restaurant design initiatives.

Skills and Experience

• Management Experience: A strong background in F&B management, with specific experience in Japanese restaurants preferred.
• Technical Skills: Proficiency with POS systems, reporting functions, and other restaurant operational procedures.
• Interpersonal Skills: Excellent communication, problem-solving, organizational, and guest-service-oriented abilities.
• Knowledge: Expertise in Japanese cuisine, wine, and sake, including selection and pairing, is a significant advantage.
• Leadership Qualities: Abilities in motivating staff, mentorship, and building effective working relationships with both front-of-house and back-of-house teams.

Typical Work Environment

• Location: Often located in islandwide areas, such as Orchard, and central locations are common.
• Working Hours: Including weekends and public holidays.
• Culture: Opportunities for career growth and mentorship within a premium Japanese restaurant setting.