Online Experience Manager

SALAD STOP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading food tech company in Singapore is seeking an Online Experience Manager to enhance its digital ordering platforms. This role involves managing the user experience from menu discovery to checkout, ensuring real-time accuracy across multiple platforms. With a focus on traditional and AI-driven customer experiences, you will lead the rollout of innovative ordering solutions internationally. The ideal candidate has 3-5 years of experience in digital operations and a strong understanding of e-commerce and user journeys.

Benefits

Opportunities for coding and automation learning

International travel

Qualifications

• 3-5 years in digital operations or online customer experience.
• Strong understanding of digital platforms and user journeys.
• Self-driven, curious, and motivated to learn.
• Adaptable and resourceful in fast-evolving environments.

Responsibilities

• Own and refine the digital experience across platforms.
• Manage real-time accuracy of menus, pricing, and promotions.
• Monitor order flow and troubleshoot cross-channel issues.
• Lead the rollout of AI-powered ordering engine.

Skills

Digital operations

E-commerce

AI understanding

Problem-solving

User experience design

Tools

Zapier

Job description

We’re looking for a hands‑on, adaptable, and tech‑savvy OnlineExperience Manager to drive the evolution of our digital ordering platforms and lead the international rollout of our next‑generation AI‑powered ordering experience. This role sits at the intersection of operations, product, and customer experience. You will manage and continually refine the online experience — ensuring every digital touchpoint (web, app, third‑party platforms, GenAI interface) feels seamless, accurate, and delightful. You’ll shape how customers discover, customize, and purchase fresh meals across multiple markets, while helping to scale our proprietary platforms, including our GenAI personalization engine, across regional and global markets.

You’ll work closely with our tech, product, UX, and marketing teams, with opportunities to dabble in basic coding, automation tools, and GenAI product development — making it an ideal role for someone curious, future‑focused, and eager to grow.

Key Responsibilities

Digital & Online Experience Management

• Own and refine the end‑to‑end digital experience — from menu discovery to checkout — across web, app, GenAI, and third‑party delivery platforms (Grab, Deliveroo, Foodpanda, etc.)
• Maintain real‑time accuracy of menus, pricing, inventory, promotions and seasonal launches across platforms
• Proactively monitor order flow, customer feedback, and platform health; troubleshoot and resolve cross‑channel issues quickly
• Work with design and tech teams to improve UX/UI, customer flows, and optimize conversation‑based ordering

GenAI & Proprietary Platform Rollout

• Lead the rollout and activation of our AI‑powered ordering engine across domestic and international markets
• Collaborate on product roadmaps, testing, and iteration — from early pilots to large‑scale rollouts
• Collect and translate customer insights into actionable improvements for product and tech teams
• Stay current with GenAI, personalization, and conversational commerce trends to evolve the customer journey

Insights & Optimization

• Track KPIs (conversion rates, order accuracy, customer satisfaction, retention) and recommend improvements
• Drive experimentation (A/B tests, feature pilots, UX enhancements) to continuously refine the online experience
• Align digital ordering experiences with marketing campaigns, launches, and new product initiatives
• Identify automation opportunities and develop basic workflows or scripts (with guidance from tech team)

What You Bring

• 3–5 years in digital operations, e‑commerce, online customer experience, or product coordination
• Strong understanding of digital platforms, user journeys, and the potential of AI in transforming online experiences
• Adaptable, resourceful, and comfortable thinking on your feet in a fast‑evolving environment
• Eye for detail, strong problem‑solving mindset, and passion for creating seamless user experiences
• Self‑driven, curious, and motivated to learn — including future exposure to product, tech, and basic coding
• Bonus: experience with conversational interfaces, GenAI tools, Zapier/automation, or product QA

Why Join Us?

• Be at the forefront of transforming digital food ordering through personalization, AI, and intelligent UX
• Work closely with product and tech teams — with opportunities to learn coding, testing, and automation
• Help scale proprietary digital experiences across international markets — including occasional travel
• Grow in a role that blends operations, product thinking, and customer innovation
• Join a mission‑driven team building the future of health, food, and tech — one smarter meal at a time