One-Stop Service Executive

Huawei International Pte. Ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading multinational technology company in Singapore seeks a manager for its One-Stop Employee Service Center. The role involves designing and managing services to streamline HR, IT, and administrative processes. Candidates should have at least 3 years of experience and a Diploma in Business Administration, with strong communication skills in Mandarin and proficiency in MS Office and Canva. This position ensures high-quality service delivery and operational efficiency while leading a service team.

Qualifications

• At least 3 years of experience in service or related working experiences.
• Experience in managing cross-functional teams.

Responsibilities

• Design and manage scenario-based services that streamline cross-functional processes.
• Manage end-to-end workflows to ensure service quality and operational efficiency.
• Continuously optimize business processes and services based on data analysis and feedback.
• Oversee daily service center operations and staff performance.
• Implement satisfaction management programs and drive continuous service improvement.

Skills

Strong communication skill in Mandarin

Good team player

Customer-oriented

Experience in high-value service management

Education

Minimum Diploma in Business Administration

Tools

MS Office (Excel, PowerPoint)

Canva

Job description

One-Stop Employee Service Center Management

• Service Design & Management:
  • Design and manage scenario-based services that streamline cross-functional processes such as HR, IT, and administration, ensuring they are aligned with the needs of employees.
  • Manage end-to-end workflows to ensure service quality, operational efficiency, and employee experience.
  • Continuously optimize business processes and services based on data analysis, feedback, and operational insights.
• High-Value Service Management:
  • Manage services like client reception, event support, and VIP hosting services.
  • Establish service standards, frameworks, and models to ensure consistent delivery of high-quality services.
• Service Center Operations:
  • Oversee daily service center operations and staff performance.
  • Develop operational guidelines, service standards, and best practices to optimize the service center’s efficiency.
  • Implement satisfaction management programs, gather feedback, and drive continuous service improvement.

2. Immigration Management (if applicable)

• Manage visa, permit, and immigration processes for employees and visitors.
• Ensure compliance with immigration regulations.

3. HR Service Delivery (if applicable)

• Manage HR services like employee onboarding, record updates, and certification issuance.
• Ensure timely and accurate delivery of HR services.

4. Business Operations & Team Management

• Lead and manage the service team.
• Ensure service KPIs are met, and operations are running efficiently.

5. Platform & Promotional Material Design

• Design and manage content for the service platform and promotional materials.
• Organize internal campaigns to raise awareness of the service platform.

Job Requirements

• Minimum Diploma in Business Administration or equivalent qualification.
• At least 3 years experience in service or related working experiences.
• Experience in managing cross-functional teams.
• Strong communication skill in Mandarin, both written and verbal. Proficiency in Mandarin is essential to ensure effective communication with the China HQ team.
• Being a good team player and customer-oriented.
• Experience in high-value service management (e.g., VIP reception, event coordination) is a plus.
• Proficiency in MS Office (Excel, PowerPoint) and Canva (preferred).