Officer/Assistant Vice President – Senior Client Services Specialist

BANK OF AMERICA,NATIONAL ASSOCIATION; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading global bank in Singapore seeks a Client Service Advisor to service and manage relationships with financial institutions. The ideal candidate will have strong account management skills and a good command of Vietnamese and English. Responsibilities include managing client inquiries, providing proactive customer service, and ensuring compliance with laws and regulations. This role offers comprehensive training and career growth opportunities within the bank.

Qualifications

• Good knowledge of standard Treasury and Cash Management offerings.
• Excellent presentations, communication, time management, problem-solving skills.
• Ability to manage multiple requests simultaneously.
• Proactive learner and self-starter.

Responsibilities

• Work closely with internal partners to deliver exceptional service.
• Manage and investigate day-to-day servicing of enquiries.
• Liaise with local/regional operations for timely resolution of queries.
• Ensure full compliance with all relevant laws and regulations.

Skills

Account management

Vietnamese language

Payment system

Communication skills

Cash management

Customer service

Payments

Account opening process

Payment gateway

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and making an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance, allowing for an appropriate level of flexibility for teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Your Background

• Relevant Client Servicing concentrating on delivery of treasury and cash management solutions for Financial Institutional (FI) / Non-Bank FIs.
• Good understanding of standard Treasury and Cash Management offerings.
• Good knowledge of all bank systems, products and web-based electronic banking platforms.
• Good application software skills: Words, Excel and Powerpoint.
• Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.
• Good command of spoken and written Vietnamese is required as this client services role will be supporting clients from Vietnam.
• Good command of spoken English.
• Possess a passion and urgency to serve our clients and operate as a client advocate.
• Ability to manage multiple requests simultaneously that contain a variety of complexity and resolution periods.
• Track record gained through operational experience within the payment, trade, or treasury environment.
• Excellent rapport with client contacts at all level and with internal partners at all levels.
• A proactive learner and self-starter seeking continuous improvement in all job-related aspects.
• Possess a professional and positive attitude.
• Able to work under pressure and challenges.
• Demonstrated experience with continuous improvement and process efficiency methodologies.

What you can expect

As a Client Service Advisor, you will have the opportunity to work with our FI /NBFI clients. You will help to service, advise, support and manage portfolio of banks and non-banking financial institutions by providing professional, courteous and high quality customer service in all aspects of domestic, international and cash management services. This role offers a high level of visibility as you will work in conjunction with a number of other internal teams to provide seamless delivery to, and build relationships with a variety of client stakeholders.

We not only offer the training and support you’d expect from a leading global bank but also the opportunity to grow your career. With exposure to a variety of financial products, internal exposure to business and support stakeholders and expected year-on-year growth of the team, we can offer excellent development and represent the ideal mobility opportunity.

What you will do

• Work closely with various internal partners to deliver exceptional and proactive service to clients worldwide.
• Act as primary point for clients. Manage, log and investigate the day-to-day servicing of enquiries, requests and complaints and escalate as appropriate.
• Provide consistent service and keep clients informed on status of all outstanding enquiries.
• Liaise with local / regional operations at all levels for timely and accurate resolution of queries.
• Provide sales support to ensure delivery of quality & proactive services to clients.
• Meet clients with Sales for business needs.
• Conduct period service and scorecard review with clients.
• Work independently with strong organizational skills to overcome challenges with requests and ensure our client’s needs are satisfied.
• Actively join in, support & implement local or regional projects as assigned by the Client Services Manager.
• Undertake regulatory remediation and ensure closures within designated timelines.
• Ensure full compliance of all applicable laws, regulations, credit, KYC, AML, internal policies and procedures and exercise due diligence.
• Perform all duties as assigned by the Client Services Manager.

Key Skills

• Account management
• Vietnamese language
• Payment system
• Communication skills
• Cash management
• Account opening process
• Customer service
• Payments
• Payment gateway
• Account opening