Office Manager

MINDCHAMPS PRESCHOOL @ SERANGOON PTE. LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Singapore is seeking a Front Office Manager to ensure a smooth and efficient daily operation. As the central hub of administrative functions, this role requires overseeing front office activities, managing inquiries, and maintaining the service standards. The ideal candidate will have a Bachelor's degree in Hospitality Management and 3–5 years of relevant experience. Strong leadership and communication skills are essential for success in this dynamic environment.

Qualifications

• 3–5 years of front office or guest services experience, preferably in hotel industry.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Responsibilities

• Manage front office activities, handling queries and complaints.
• Ensure a warm and professional experience for guests.
• Monitor office operations, maintaining service standards.

Skills

Excellent communication skills

Organizational skills

Problem-solving abilities

Interpersonal skills

Organizational Skills

Problem-Solving

Time Management

Education

Bachelor’s degree in Hospitality Management or related field

Job description

OVERVIEW:

We are seeking a highly organized and proactive Front Office Manager to be the central hub of our daily operations. This role is critical for ensuring a smooth, efficient, and positive work environment by managing administrative functions, enhancing office systems, and providing exceptional support to our team and senior management. The ideal candidate is a detail-oriented problem-solver with excellent communication skills.

ROLE RESPONSIBILITIES:

• Manage front office activities such as handling of queries, complaints, requests, emergencies and receiving external parties promptly and effectively.
• Ensure a warm, professional, and efficient experience at all touchpoints.
• Monitor lobby appearance and maintain high service standards.
• Administrative & Executive Support
• Managing correspondence and documentation
• Act as a central point of contact for internal and external communications, ensuring a professional and timely response.
• Front Office Operations & Facility Management
• Oversee all office operations, including rooms arrangement, supply inventory, equipment maintenance, and vendor relationships.
• Maintain a safe, clean, and fully functional office environment that aligns with company standards and culture.
• Implement and refine office policies, procedures, and systems to maximize efficiency.
• Financial & Budget Administration
• Assist in the development and management of the office budget, tracking expenses and identifying cost-saving opportunities.
• Process invoices, coordinate payments, and maintain accurate financial records for review.
• Maintain impeccable physical and digital office management systems and processes, ensuring data integrity, security, and confidentiality.
• Coordinate key company projects, such as meetings, conferences, workshops and special events, from conception to execution, managing timelines, resources, and budgets.
• Generate data analysis and reports to support decision-making and operational improvements.

JOB REQUIREMENTS:

• Bachelor’s degree in Hospitality Management or related field.
• 3–5 years of front office or guest services experience; preferably in hotel industry
• Strong leadership, communication, interpersonal and customer-service skills.
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills
• Excellent problem-solving and conflict-resolution abilities.
• Ability to work flexible hours, including evenings, weekends, and holidays.