North - Assistant Outlet Manager/ Outlet Manager

Commonwealth Concepts Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A food and beverage company in Singapore is looking for a dedicated outlet manager to oversee operations, manage staffing issues, and ensure maximum customer satisfaction. The ideal candidate will have experience in the F&B industry and strong leadership skills. This role requires a commitment to excellent service and an ability to control operational costs effectively.

Qualifications

• Experience in F&B industry.
• Able to perform extended shift duties including weekends and public holidays.
• Enjoys interacting with people.

Responsibilities

• Responsible for outlet operations and staffing issues.
• Control labour costs and improve employee productivity.
• Ensure customer satisfaction and handle complaints.

Skills

Good communication skills

Leadership and motivation

Customer service orientation

Job description

Responsible for outlet operations. Perform ordering of non-food items, monitor and control operational costs, ensure maximum customer satisfaction and handle all staffing issues e.g. appraisal, promotion, hiring, etc. May also plan marketing strategies with Area Manager.

Responsibilities

Monitors outlet’s expenses, ensuring all costs are within budget. Feedback regularly to Management about discrepancies/adjustments in budgets.

Assist Area Manager to develop market positioning and ensure that advertising, promotions, food, and prices are consistent with and communicate that positioning to the staff.

Maximize sales potential of outlet through local store marketing.

Control labour costs through sound scheduling and improving employee productivity through training and better kitchen and dining room layouts.

Ensure that every staff understand their duties and responsibilities.

Oversee all staffing issues including areas like motivation, recruitment, discipline, and training.

Plan staff schedule in advance and ensure that there are enough staff for service and kitchen operations.

Supervise cash flow and handle petty cash payments.

Develop and help to implement cashier and administrative systems.

Make every effort to let customers feel welcome with friendly and uncompromising service. Ensure all service crew follow likewise.

Solicit feedback from customers and staff, for areas of improvement and incorporate useful suggestions into operations.

Supervise operations in outlet and serve customers when required.

Handle cashiering when others are not available. Tally cash register and bank in cash daily.

Handle customer complaints, maintaining good customer relationships.

Review customer feedback and channel this back to Assistant Outlet Chef or Outlet Chef

Ensure that high standard of hygiene is maintained in the kitchen.

Any ah-hoc duties assigned by Management.

Requirements

Experience in F&B industry

Able to perform extended shift duties; weekends & public holidays

Enjoys interacting with people and servicing customers

Possess good communication skills

Able to lead, manage and motivate outlet staff

Always keen to get feedback for improvement

Is matured and shows good leadership skills

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