NOC Engineer - Taiseng

PERSOL; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

PERSOL is seeking a NOC Engineer to monitor, maintain and support network infrastructure, ensuring maximum uptime. The role is based in Singapore with day shifts and weekend rotation, handling real-time surveillance and incident triage.

Responsibilities include monitoring via NOC tools, first-level troubleshooting, escalating to Level 2/3, maintaining incident logs, and contributing to upgrades. Candidates should have 1–3 years in network operations and a CS/IT degree.

Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 1–3 years of experience in network monitoring or IT operations.
• Knowledge of TCP/IP, routing, switching, firewalls, and VPNs.
• Experience with monitoring tools SolarWinds, Nagios, PRTG, Zabbix.
• Familiarity with ticketing systems ServiceNow, Jira, Remedy.
• Strong analytical, communication, and problem‑solving skills.
• Ability to work in shifts (including nights and weekends).

Responsibilities

• Monitor network performance and availability through NOC tools and dashboards.
• Respond to alerts, investigate incidents, and take corrective actions.
• Perform first-level troubleshooting of network devices, servers, and connectivity issues.
• Escalate critical issues to Level 2/3 support or vendors following defined procedures.
• Maintain incident logs and prepare performance or outage reports.
• Assist in implementing network upgrades, patches, and configurations.
• Ensure 24x7 coverage through shift rotation.
• Adhere to SLA and incident response timelines.

Skills

TCP/IP

Routing

Switching

Firewalls

VPNs

Monitoring tools

Ticketing systems

Education

Bachelor's degree in CS/IT

Tools

SolarWinds

Nagios

PRTG

Zabbix

ServiceNow

Jira

Remedy

Job description

Location: Tai Seng Exchange Headquarters or Yio Chu Kang

Shift pattern: Day shifts Only -8.30am to 5.30pm or 9.00am to 6.00pm and 10am to 7pm Monday to Friday

The NOC Engineer is responsible for monitoring, maintaining, and supporting network infrastructure and systems to ensure maximum uptime and performance. This role involves real-time network surveillance, troubleshooting incidents, and escalating issues as needed to ensure seamless IT operations.

Key Responsibilities

• Monitor network performance and availability through NOC tools and dashboards.
• Respond to alerts, investigate incidents, and take corrective actions.
• Perform first-level troubleshooting of network devices, servers, and connectivity issues.
• Escalate critical issues to Level 2/3 support or vendors following defined procedures.
• Maintain incident logs and prepare performance or outage reports.
• Assist in implementing network upgrades, patches, and configurations.
• Ensure 24x7 coverage through shift rotation.
• Adhere to SLA and incident response timelines.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• 1–3 years of experience in network monitoring or IT operations.
• Knowledge of TCP/IP, routing, switching, firewalls, and VPNs.
• Experience with monitoring tools (e.g., SolarWinds, Nagios, PRTG, Zabbix).
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Remedy).
• Strong analytical, communication, and problem‑solving skills.
• Ability to work in shifts (including nights and weekends).

We regret to inform that only shortlisted candidates will be notified.