NOC Engineer

SIMBA TELECOM PTE. LTD.; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

SIMBA TELECOM PTE. LTD. is seeking a Network Operations Centre professional to provide day-to-day fibre broadband network support, monitoring, and incident response within a fast-paced telecom environment in Singapore.

The role requires 12-hour day/night rotations, hands-on configuration of ONTs/routers/switches, and collaboration with upstream/downstream teams to ensure reliable operation and timely issue resolution.

Qualifications

• Minimum diploma in Computer Science, Electronics & Communications Engineering or equivalent.
• Strong understanding of telecommunication network monitoring systems with fibre optics/GPON.
• Ability to work 12-hour day/night shift in a Network Operations Centre.
• Past telecoms experience is advantageous.
• Strong written and verbal communication skills.
• CCNA or higher networking qualifications preferred.
• Familiar with fibre infrastructure and local providers in Singapore.

Responsibilities

• Serve as first point of contact for day-to-day network operations support.
• Monitor and operate core fibre broadband infrastructure, ensuring uptime.
• Respond to incidents via tickets, emails and calls; escalate as needed.
• Perform first-tier fault analysis and collaborate with stakeholders for resolution.
• Support change management requests with proper acknowledgement.
• Perform basic configuration and familiarize with network elements.
• Coordinate with upstream and downstream teams to ensure operational success.
• Maintain and update internal knowledge base for accuracy.

Skills

Network monitoring

Incident response

Troubleshooting

Communication

Teamwork

GPON technology

CCNA or higher

Fibre optic infra

Education

Diploma in Computer Science, Electronics & Communications Engineering, or equivalent

Tools

Telecom Network Monitoring System

ONT/Router/Switch configuration

Job description

The key duties and responsibilities of the role include (but are not limited to):

• First point of contact for day-to-day network operational support.

• Responsible for network monitoring and operations support involving key infrastructures of fibre broadband business.

• Respond to all incident reporting, ticketing, emails and calls.

• Perform first tier fault analysis and troubleshooting with relevant stakeholders before escalating to higher tier for assistance, if required, and work closely for resolution.

• Supporting change management request with acknowledgement as required.

• Basic configuration and familiarisation of network elements within the fibre broadband infrastructure.

• Coordinating between upstream and downstream stakeholders for operational success.

• Maintaining and updating internal knowledge base to ensure accuracy, relevancy and accessibility of crucial information.

The Potential candidate should possess the below qualities to fulfil the needs of the role:

• Minimum Diploma in Computer Science, Electronics & Communications Engineering, or equivalent.

• Excellent understanding of telecommunication Network Monitoring Systems with a focus in fibre optics / GPON technology.

• Must be able to work 12-hours day/night rotational shift in a Network Operations Centre environment.

• Prior experience in telecommunication or related industry will be advantageous.

• Able to work in a fast-paced environment both independently and as a team.

• Excellent written and verbal communication skills.

• Candidates with CCNA or higher networking qualifications will be preferred.

• Familiar with fibre infrastructure and provider in Singapore, eg. NetLink Trust & key industry players (Telcos / Internet service providers).

• Meticulous with a keen eye for details and possesses a result driven mentality.

• Hands on experience with configuration of consumer and enterprise grade devices not limited to optical network terminal, routers, switches, etc.