System Administrator (NOC) (Ref 19028)

Jobline Resources Pte Ltd; Singapore; On-site; SGD 22,000 - 36,000; Full time

Job summary

Jobline Resources Pte Ltd in Singapore is seeking a capable NOC support technician to provide Level 1/1.5 incident handling in a 24x7 enterprise environment. You will monitor systems, perform initial diagnosis, escalate as needed, and manage incidents in ServiceNow.

The role requires basic administration of Windows Server, Linux/Unix, and data centre infrastructure, with a strong focus on accurate logging, health checks, and following documented procedures to restore services within SLA.

Qualifications

• Diploma in Electrical / Electronic / Computer Engineering / Information Systems.
• Basic working knowledge of Windows Server and/or Linux/Unix systems administration.
• Good analytical and troubleshooting skills for fault isolation and rectification.
• Customer-oriented, patient, meticulous and a strong team player.
• Strong & effective communication and interpersonal skills.

Responsibilities

• Level 1 / Level 1.5 support in a 24x7 enterprise environment, proactive monitoring, initial diagnosis and escalation of incidents.
• Administration and management of IT infrastructure and data centre support, including basic systems, network, database and application support.
• Respond to incoming alerts (system triggered, e-mail, etc.).
• Monitor infrastructure and applications using monitoring tools (SolarWinds, Grafana).
• Assess alerts to understand severity and impact before escalating.
• Log, update and manage incidents, requests and changes in ITSM tools (ServiceNow).
• Perform basic health checks, service restarts and routine operational tasks.
• Follow documented incident management procedures to identify root causes and resolve incidents or escalate to resolver groups per SLA.
• Maintain technical documentation (NOC) of processes and procedures.
• Willing and able to perform 12-hour shift work including weekends and public holidays.

Skills

Windows Server

Linux

Unix

ITSM

Monitoring

Education

Diploma in IT/Engineering

Tools

ServiceNow

SolarWinds

Grafana

Job description

Responsibilities

• Level 1 / Level 1.5 support role in a 24x7 enterprise environment, responsible for proactive monitoring, initial diagnosis and escalation of incidents.


• Administration and management of IT Infrastructure and data centre support, which include basic systems, network, database and application support.


• Respond to the incoming alerts (system triggered, e-mail etc.)


• Monitor infrastructure and applications using monitoring tools (SolarWinds, Grafana)


• Assess incoming alerts to understand their severity, and impact before escalating


• Log, update and manage incidents, requests and changes in ITSM tools (ServiceNow)


• Perform basic health checks, service restarts and routine operational task


• Follow documented support procedures for incident management, which include identifying and determining the root cause and resolving the incident or escape to the appropriate resolver group according to SLA (Service level Agreement).


• Maintenance of technical documentation (for NOC) of processes and procedures used throughout normal operations.


• Willing and able to perform 12-hour Shift Work including weekends and public holidays.

Requirements

• Diploma in Electrical / Electronic / Computer Engineering / Information Systems


• Possess basic working knowledge and hands-on experience in Windows Server and/or Linux and/or Unix Systems administration


• Good analytical and trouble-shooting skills in the area of technical fault isolation and rectification.


• Customer-oriented, patient, meticulous and a strong team player.


• Strong & effective communication and interpersonal skills with desire to work as part of a team.

Licence no: 12C6060