NOC Engineer: Real-Time Network Uptime Specialist

PERSOL; Singapore; Vor Ort; SGD 42.000 - 66.000; Vollzeit

Zusammenfassung

PERSOL is seeking a NOC Engineer to monitor, maintain and support network infrastructure, ensuring maximum uptime. The role is based in Singapore with day shifts and weekend rotation, handling real-time surveillance and incident triage.

Responsibilities include monitoring via NOC tools, first-level troubleshooting, escalating to Level 2/3, maintaining incident logs, and contributing to upgrades. Candidates should have 1–3 years in network operations and a CS/IT degree.

Qualifikationen

• Bachelor’s degree in Computer Science, IT, or related field.
• 1–3 years of experience in network monitoring or IT operations.
• Knowledge of TCP/IP, routing, switching, firewalls, and VPNs.
• Experience with monitoring tools SolarWinds, Nagios, PRTG, Zabbix.
• Familiarity with ticketing systems ServiceNow, Jira, Remedy.
• Strong analytical, communication, and problem‑solving skills.
• Ability to work in shifts (including nights and weekends).

Aufgaben

• Monitor network performance and availability through NOC tools and dashboards.
• Respond to alerts, investigate incidents, and take corrective actions.
• Perform first-level troubleshooting of network devices, servers, and connectivity issues.
• Escalate critical issues to Level 2/3 support or vendors following defined procedures.
• Maintain incident logs and prepare performance or outage reports.
• Assist in implementing network upgrades, patches, and configurations.
• Ensure 24x7 coverage through shift rotation.
• Adhere to SLA and incident response timelines.

Kenntnisse

TCP/IP

Routing

Switching

Firewalls

VPNs

Monitoring tools

Ticketing systems

Ausbildung

Bachelor's degree in CS/IT

Tools

SolarWinds

Nagios

PRTG

Zabbix

ServiceNow

Jira

Remedy

Jobbeschreibung

PERSOL is seeking a NOC Engineer to monitor, maintain and support network infrastructure, ensuring maximum uptime. The role is based in Singapore with day shifts and weekend rotation, handling real-time surveillance and incident triage.

Responsibilities include monitoring via NOC tools, first-level troubleshooting, escalating to Level 2/3, maintaining incident logs, and contributing to upgrades. Candidates should have 1–3 years in network operations and a CS/IT degree.