NOC Engineer (12hr shift| Tuas| must have CCNA & Driving license)

OPUS IT Services Pte Ltd; Singapore; Presencial; SGD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comms allowance

Shift allowance

Descripción de la vacante

OPUS IT Services Pte Ltd is seeking an onsite NOC Engineer in Tuas to provide 24x7 network support for LAN/WAN and firewall environments. This role operates on a renewable 1-year contract with 12-hour shifts (8am–8pm, 8pm–8am) and requires monitoring, incident handling, and collaboration with clients.

Key duties include ticketing, health checks, documentation, and escalation when necessary. Candidates must have CCNA and a valid driver's license and be prepared for onsite work.

Formación

• 1–2 years of NOC support experience.
• CCNA certification and a driving license required.
• Able to work onsite in Tuas and handle 12-hour shifts (8am–8pm, 8pm–8am).

Responsabilidades

• Monitor and triage network incidents for LAN/WAN and firewall.
• Log, update, and progress tickets to resolution per SLA.
• Perform daily health checks on in-scope infrastructure and document outcomes.
• Escalate to Level 2 as needed and coordinate with client teams.
• Create reports and participate in shift handovers and meetings.
• Maintain and update CMDB/asset lists and assist in training junior staff.

Conocimientos

CCNA

Driver's license

NOC operations

Cisco devices

Herramientas

Cisco IOS

Cisco devices

Descripción del empleo

Employment Type: 1-year Contract (Renewable)

Workplace: Tuas

Working Hrs: 12-hour shift: 8am - 8pm, 8pm - 8am

Allowance: $50 for Comms, $200 for Shift

Overview

Onsite NOC Engineer is responsible for Network support for LAN/WAN/Firewall (24x7 shift-based)

Operational tasks: incident, request and changes meeting customer’s requirements and Service Level Agreements (SLA).

The activities include:

• Monitoring Alerts sent by Monitoring Tools
• Work at heights (Training provided)
• Log, update, and Progress tickets to resolution
• Perform daily level health checks for in-scope infrastructure.
• Work hand-to-hand directly with the customer at site to handle queries, investigate reported incidents, resolve the incidents, and apply fixes.
• Perform level 1 basic troubleshooting for the Network based on the work instructions provided by Level 2 Engineers.
• Escalate to next-level engineers across platforms if the incident/problems cannot be resolved.
• Create Reports and meetings (daily, monthly and ad hoc)
• Work with Client's Partner to engage and resolve technical issues and RMA
• Maintain and update CMDB or Asset list
• Follow up with next-level engineers on outstanding tickets
• Follow the escalation matrix during critical incidents or issues.
• Assist the Team Lead/Operations Manager in training and guiding junior team members
• At least 1 - 2 years of experience in NOC support – intrastate support and maintenance (LAN/WAN)
• Must have CCNA and a driver's license

Key Tasks / Responsibilities

• Experienced in NOC operations support across at least one area (network and Firewall)
• Experience in supporting networks and systems (Cisco products)
• Experienced in troubleshooting network devices and /or firewall problems, diagnosing and solving hardware/software issues, analysing system logs and identifying potential issues/incident
• Analyzing, troubleshooting, and correcting infrastructure (network) on-site
• Timely update and progress incident tickets with quality updates.
• Responsibility for patching, health checks, and hardening remediation as per Level 2 engineer instructions
• Performing remote standard (Simple) change requests as per change window
• Responsible for applying operating system updates, patches, and configuration changes as per SOP
• Quarterly, half-yearly, and yearly activities support, such as verifying assets and updating inventory