Round-the-Clock NOC Engineer — Incident & Network Support

GOLDTECH RESOURCES PTE LTD; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

GOLDTECH RESOURCES PTE LTD in Singapore is seeking a proactive Network Operations Center (NOC) Engineer to monitor and support enterprise IT services in a 24/7 environment. You will be the first point of contact for users, ensuring timely response, incident resolution, and service requests across network and IT systems.

This role requires strong customer focus, attention to detail, and the ability to manage multiple support channels while upholding high service standards.

Qualifications

• Basic knowledge of networking concepts (LAN, WAN, WLAN).
• Exposure to IT environments including cloud, security, or collaboration tools is an advantage
• Familiarity with IT service management practices (ITIL)
• ITIL Foundation certification required

Responsibilities

• Monitor system alerts and respond to incidents, service requests, and user queries across multiple channels (calls, tickets, email, chat).
• Provide timely updates to users on ticket status and resolution progress; deliver first-level support using procedures and knowledge base.
• Collaborate with internal teams and resolver groups to ensure timely issue resolution; escalate complex issues as needed.
• Identify gaps in processes and contribute to knowledge base updates and documentation.

Skills

Networking basics

Customer service

Communication skills

Troubleshooting mindset

Tools

ITSM tools

Job description

GOLDTECH RESOURCES PTE LTD in Singapore is seeking a proactive Network Operations Center (NOC) Engineer to monitor and support enterprise IT services in a 24/7 environment. You will be the first point of contact for users, ensuring timely response, incident resolution, and service requests across network and IT systems.

This role requires strong customer focus, attention to detail, and the ability to manage multiple support channels while upholding high service standards.