Enterprise Technical Support (Level 2)

M1 LIMITED; Singapore; On-site; SGD 54,000 - 78,000; Full time

Job summary

M1 Limited is seeking a Network Operations Center professional to join our Singapore team. The role focuses on configuring and maintaining network devices, diagnosing issues, and ensuring security and reliability across our systems.

You will monitor performance, document changes, provide user support, and handle escalations. A 2+ year background in NOC or IT support, CCNA or equivalent certification, and strong English communication are preferred.

Qualifications

• Degree/Diploma or equivalent with NOC experience.
• Minimum 2 years in a support/service environment with a keen interest in Internet Technology.
• Preferably CCNA certification or other network certifications.
• Customer oriented with good interpersonal, communication and writing skills.
• Team player with ability to meet service levels.
• Willing to work rotating shift including weekends and public holidays.

Responsibilities

• Configure and manage network devices (routers, switches, firewalls, load balancers, VPNs).
• Diagnose and resolve complex network issues and bottlenecks.
• Perform regular maintenance, patches, updates, and security configurations.
• Monitor network performance with advanced tools to ensure availability.
• Document configurations, changes, and support activities precisely.
• Provide user and IT team support for network-related issues.
• Support 7 days shift hours and handle escalations from Level 1.5.
• Offer after-hours Data Centre assistance (reboots, DDOS handling, etc).
• Perform after-office-hour standby as scheduled.

Skills

Customer focus

Teamwork

Communication skills

Willing to shift work

Problem solving

Education

Degree/Diploma or equivalent

CCNA certification or other network certs

Tools

Routers

Switches

Firewalls

Load balancers

VPNs

Job description

Job Responsibilities

• Network Configuration and Management: Configuring and managing network devices such as routers, switches, firewalls, load balancers, and VPNs.
• Advanced Troubleshooting: Diagnosing and resolving complex network issues, including performance bottlenecks and connectivity problems.
• Network Maintenance: Performing regular maintenance tasks, including applying patches, updates, and security configurations to ensure network reliability and security.
• Performance Monitoring: Monitoring network performance to ensure system availability and reliability, using advanced monitoring tools.
• Documentation: Keeping detailed records of network configurations, changes, and support activities.
• User Support: Providing support to end-users and other IT teams for network-related issues.
• Operational Hours: Provide 7 days shift hours technical assistance
• Escalation: Attend to escalation from Level 1.5,
• Provide after-hours technical assistance to Data Centre (eg. handle customer visits, reboot server, DDOS issues, etc)
• Perform after office hour schedule standby

Job Requirements

• Degree/Diploma or equivalent with NOC experience
• Minimum 2years experience in a support/service environment with a keen interest in Internet Technology
• Preferably with CCNA certification or other network certifications
• Customer oriented, motivated and driven to explore new ways of doing things
• Team worker with good interpersonal, communication and writing skills
• Able to work within constraints and meet service levels
• Willing to accept new challenges and responsibilities
• Highly motivated with initiative
• Willing to work on rotating shift, inclusive of weekends and public holidays
• Customer focused attitude with ability to explain technical information to non-technical people with compassion
• Outstanding communication skills in English, both written and verbal