Night Duty Manager: Guest Experience & Operations Leader

JEN SINGAPORE TANGLIN BY SHANGRI-LA; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prestigious hotel in Singapore is seeking a Duty Manager to oversee daily operations and ensure guest satisfaction. The ideal candidate will manage staffing needs and lead the hotel during critical shifts. With at least 2 years in a relevant role, you should excel in communication and be detail-oriented. Responsibilities include handling guest complaints, managing the hotel during the midnight shift, and developing training programs. Join our team and help create memorable experiences for our guests.

Qualifications

• At least 2 years of relevant experience in hotel management.
• Ability to manage day-to-day operations and staffing.
• Strong leadership skills to handle unexpected situations.

Responsibilities

• Manage staffing requirements and plan work.
• Ensure smooth daily operations.
• Track guest satisfaction and handle complaints.
• Lead the hotel during the midnight shift.
• Identify training needs and develop programs.

Skills

Good communication skills

Detail-focused

Guest-oriented

Job description

A prestigious hotel in Singapore is seeking a Duty Manager to oversee daily operations and ensure guest satisfaction. The ideal candidate will manage staffing needs and lead the hotel during critical shifts. With at least 2 years in a relevant role, you should excel in communication and be detail-oriented. Responsibilities include handling guest complaints, managing the hotel during the midnight shift, and developing training programs. Join our team and help create memorable experiences for our guests.