MSP IT Support Engineer – Level 1/2, SLA‑Driven

PIONEER INFOTECH (S) PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A Managed Services Provider in Singapore is seeking an IT Support Engineer to provide Level 1 and Level 2 support. The role involves troubleshooting issues in Windows environments, Microsoft 365, and performing user onboarding. Candidates should have a diploma in IT and 1-2 years of experience in helpdesk or support roles. A strong customer service mindset and willingness to learn are essential. This is a full-time, on-site position, ideal for those who enjoy structured IT support work.

Qualifications

• 1–2 years of experience in IT support, helpdesk, or MSP environment.
• Working knowledge of Windows operating systems and basic networking concepts.

Responsibilities

• Provide Level 1 and Level 2 IT support to business users.
• Troubleshoot and resolve issues related to Windows desktops and Microsoft 365.
• Perform user onboarding and offboarding.

Skills

Customer service mindset

Troubleshooting

Communication skills

Willingness to learn

Education

ITE, Diploma, or Degree in IT, Computer Science, or a related field

Tools

Microsoft 365

Ticketing systems

Job description

A Managed Services Provider in Singapore is seeking an IT Support Engineer to provide Level 1 and Level 2 support. The role involves troubleshooting issues in Windows environments, Microsoft 365, and performing user onboarding. Candidates should have a diploma in IT and 1-2 years of experience in helpdesk or support roles. A strong customer service mindset and willingness to learn are essential. This is a full-time, on-site position, ideal for those who enjoy structured IT support work.