Motor Claims Advisor

Hong Seh Motors Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A vehicle repair service provider in Singapore is looking for an experienced Claims Executive to advise customers on insurance claims and repairs. The ideal candidate has at least 3 years of experience, excellent communication skills, and a strong understanding of car components and claims processes. This role involves liaising with customers and insurers to facilitate smooth repair processes, ensuring timely settlement of claims.

Qualifications

• At least 3 years of working experience in the related field.
• Good organisational skills and a team player.
• Clear communication skills with customers and insurance surveyors.
• Knowledge of car components and repairs for accident cars.
• Experience with insurance motor claims processes with various agencies.
• Basic computer skills in MS Excel.

Responsibilities

• Advise policyholders on accident repairs and claims.
• Submit accident reports and liaise with customers and insurers.
• Negotiate and settle claims with third party claimants.
• Coordinate work with panel beaters and painters.
• Follow up closely with Parts and Workshop teams on repairs.
• Monitor and review claims filing and settlement.

Skills

Organisational Skills

Team Player

Problem Solving

Communication Skills

Knowledge of Car Components

Insurance Claims Processes

Tools

MS Excel

Workflow Management Systems

Job description

Job Responsibilities

• Advise policyholders and claimants on policy for accident repairs and claims related matters.
• Make and submit accident reports and liaison between customers and insurance companies for repairs and claims.
• Negotiate and settle claims with Third Party claimants, insurers, lawyers and the workshop accurately.
• Co-ordination of work required with panel beaters and painters.
• Liaise and follow up closely with the Parts dept and Workshop team on progress of repairs and deliver quality repairs.
• Monitoring and review of claims, filing, tracking and settlement in a timely manner.
• Reports to Aftersales Manager of daily jobs andli>

Requirements

• At least 3 year(s) of working experience in the related field.
• Good organisational Skills, Team Player, Aptitude for Problem Solving.
• Clear communication skills with both external and internal customers, as well as with insurance surveyors.
• Good knowledge of car components and able to access repairs required for accident cars.
• Experienced in insurance motor claims processes with various agencies and their appointed systems, e.g. Audatex, Merimen.
• Basic computer skills with knowledge in MS Excel and workshop DMS system.