Mobile Gaming Support Lead: VIP & Omnichannel

Razer; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading gaming company is seeking a Game Customer Support Lead in Singapore to define and execute the support framework for mobile game publishing. The role involves overseeing support flow design, managing omnichannel communication strategies, and launching VIP support programs. Candidates should have 3–5 years of mobile gaming support experience, strong analytical skills, and the ability to adapt in dynamic environments. This position offers an opportunity to influence player experiences and improve service quality.

Qualifications

• 3–5 years in mobile gaming or digital entertainment support.
• Strong understanding of player behavior across diverse markets.
• Proven ability to build SOPs and knowledge bases.
• Experience managing VIP or loyalty programs.

Responsibilities

• Design automated support flows for mobile game operations.
• Develop and maintain FAQs and help center content.
• Implement omnichannel communication strategies.
• Track KPIs and SLAs for timely resolutions.

Skills

Mobile gaming support experience

Omnichannel support experience

Analytical skills

Communication skills

Stakeholder management

Tools

Zendesk

Helpshift

Job description

A leading gaming company is seeking a Game Customer Support Lead in Singapore to define and execute the support framework for mobile game publishing. The role involves overseeing support flow design, managing omnichannel communication strategies, and launching VIP support programs. Candidates should have 3–5 years of mobile gaming support experience, strong analytical skills, and the ability to adapt in dynamic environments. This position offers an opportunity to influence player experiences and improve service quality.