Microsoft Dynamics 365 CRM Field Service Architect

NTT Ltd; Singapore; On-site; SGD 154,000 - 194,000; Full time

Job summary

A leading technology services provider is seeking an experienced Microsoft Dynamics 365 CRM Field Service Architect to join their team in Houston, Texas. In this hands-on role, you will design and implement custom solutions within the Dynamics 365 ecosystem. The ideal candidate has over 10 years of relevant experience and possesses deep knowledge in CRM development, Azure integrations, and the Power Platform. This position requires collaborative work with various stakeholders to ensure successful project delivery and optimization of CRM systems.

Benefits

Flexible working arrangements

Professional development opportunities

Qualifications

• 10+ years of experience in Dynamics 365 CE/CRM solution design and development with a focus on Field Services.
• 8+ years development experience in Azure and a basic web stack is required.
• 8+ years experience in creating plugins, workflows and custom actions.

Responsibilities

• Design and architect new cloud-oriented solutions on Microsoft Dynamics 365 Field Service Module.
• Perform feasibility assessments, planning, and technical documentation for implementation teams.
• Lead technical delivery of Dynamics FS implementations including security and integration.

Skills

Dynamics 365 CRM development

Power Platform tools

Azure integrations

Program Management

Troubleshooting

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

.NET

C#

HTML

CSS

JavaScript

Azure DevOps

Job description

Location: Houston, US

Req ID: 354076

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Microsoft Dynamics 365 CRM Field Service Architect (Onsite / Sales / Service) to join our team in Houston, Texas (US‑TX), United States (US).

We seek a highly skilled and experienced Microsoft Dynamics 365 CRM Field Service Architect to join our team. In this role, you will be architecting and designing solutions focusing on the design, develop, and implement advanced customizations and integrations within Microsoft Dynamics 365 Customer Engagement (CE) and the Power Platform. You will work closely with business stakeholders to deliver high‑quality solutions that align with business needs while following industry best practices. This is a hands‑on technical role that requires expertise in Dynamics 365 CRM development, Power Platform tools, and Azure‑based integrations.

Key Responsibilities

• Design and architect new cloud‑oriented solutions on Microsoft Dynamics 365 Field Service Module.
• Perform feasibility assessments, planning, testing and technical documentation for our implementation teams on the Microsoft Dynamics platform.
• Review business, functional and technical requirements and translate these into technical solutions.
• Lead technical delivery of Dynamics FS implementations including security, integration, data migration and other solution components, while ensuring that application and solution design best practices are followed.
• Monitor the progress of architecture projects and ensure that the agreed design is followed by the implementation team.
• Document, maintain and update governance documentation and best practices.
• Build and maintain custom components such as plugins, workflows, web resources, Power Automate flows, and Power Apps (Canvas & Model‑Driven).
• Design and implement data integrations using Azure Logic Apps, Azure Functions, REST APIs, and custom connectors.
• Collaborate with solution architects and business analysts to transform requirements into scalable, technical solutions.
• Optimize performance, troubleshoot issues, and ensure best practices in CRM development.
• Support migration activities, including data migration, system upgrades, and environment management.
• Participate in code reviews, enforce coding standards, and mentor junior developers.
• Work with Azure DevOps for source control, CI/CD pipelines, and release management.
• Good in Program Management.
• Able to develop technical documentation and presentations and explain the benefits of designed solutions to stakeholders.
• Able to make decisions on architectural design and analyze the impact on cost, performance, reliability and other KPIs.
• Able to identify the strengths and weaknesses of designed solutions.
• Collaborate with solution architects and business analysts to transform requirements into scalable, technical solutions.
• Optimize performance, troubleshoot issues, and ensure best practices in CRM development.
• Support migration activities, including data migration, system upgrades, and environment management.
• Participate in code reviews, enforce coding standards, and mentor junior developers.
• Work with Azure DevOps for source control, CI/CD pipelines, and release management.

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• 10+ Years of Experience in Dynamics 365 CE/CRM Solution Design and development with a focus on Field Services.
• 8+ Years Development experience in Azure and a basic Web stack (.Net, C#, HTML, CSS, JavaScript) is required.
• Experience in Field Service RSO (Resource Scheduling Optimization).
• 8+ Years Experience in creating Plugins, Workflows and Custom Actions.
• 8+ Years Experience in customizations and integrations within the rest of Microsoft Ecosystem.
• 8+ Years Experience in large‑scale enterprise applications and design patterns.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centres as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.