Merchant Onboarding & Customer Success Executive

ATLAS KITCHEN PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic culinary company in Singapore seeks a Customer Ops Executive to manage merchant onboardings and ensure high standards in customer interactions. The ideal candidate will excel at building relationships, resolving issues, and driving customer satisfaction. This full-time role requires strong communication, reliability, and a focus on detail. Benefits include competitive compensation, ownership of results, and opportunities for growth within a fast-paced team.

Benefits

Competitive compensation package

Birthday leave

Sick leave

Training and growth opportunities

Qualifications

• Proven experience dealing with customers or outstanding ability to learn.
• Experience managing customer-facing projects.
• Ability to start and get things done.
• A team player who works effectively in a team-based organisation.
• Focus on delighting customers.
• Possess a strong willingness to work hard.

Responsibilities

• Handle new customer onboarding from end to end.
• Build sustainable relationships with customer accounts.
• Supervise incoming messages from merchants.
• Provide solutions for customer complaints.
• Meet team performance targets.

Skills

Customer relationship management

Task management

Team collaboration

Strong communication skills

Problem-solving

Reliability

Job description

A dynamic culinary company in Singapore seeks a Customer Ops Executive to manage merchant onboardings and ensure high standards in customer interactions. The ideal candidate will excel at building relationships, resolving issues, and driving customer satisfaction. This full-time role requires strong communication, reliability, and a focus on detail. Benefits include competitive compensation, ownership of results, and opportunities for growth within a fast-paced team.