Member Relations Assistant, Sports & Social

Seletar Country Club; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local recreation club in Singapore is looking for a dedicated individual to manage reception and bowling counter duties. Responsibilities include maintenance of facilities, ensuring proper inventory management, providing excellent customer service, and facilitating events and bookings. The ideal candidate will have strong communication skills and a customer-oriented mindset. This role offers a dynamic work environment and requires 6 days of work per week, including weekends and public holidays.

Benefits

Staff transport available

Dynamic working environment

Responsibilities

• Upkeep of Reception and Bowling counters to ensure proper functioning.
• Maintain inventory and perform preventive maintenance.
• Create and foster good relationships with members and guests.
• Administer massage matters and check bookings.
• Enforce club byelaws during facility usage.

Skills

Customer service skills

Communication skills

Inventory management

Data entry skills

Job description

Responsibilities

• 1. Upkeep of Reception Counter & Seletar Bowling Counter to ensure that the facilities and equipment are in working condition.
• 2. To perform simple preventive maintenance of communication, bowling system and related equipment.
• 3. Ensure that inventory are properly stored and accounted for.
• 4. Create and maintain good and friendly customer relation with members and guests.
• 5. Perform daily task of checking, replenishing and reporting facilities and equipment that needs servicing and replacement.
• 6. Issuance and recording of equipment and items loaned to members and guests.
• 7. Administering massage matters.
• 8. Broadcasting and announcement of Club messages over PA system.
• 9. Provide membership, admin support & billing to F&A Dept.
• 10. Provide call centre service for phone in and departments of the Club.
• 11. Check and verify member via membership card during booking and when billing them.
• 12. To post and remove broadcast material on all mediums, notice boards, signages, etc.
• 13. Maintain and perform data entry of facility usage.
• 14. Attend to phone and walk-in booking of Sports & Social facilities.
• 15. Administer different modes of payment.
• 16. Perform the necessary entry of billing and day end summary of the POS system.
• 17. Enforce and ensure that members and guests abide by the byelaws of the Club whilst using the all Sports & Social facilities.
• 18. To get members to register for upcoming events and perform cold calls.
• 19. To decorate and oversee the birthday bowling parties held at Seletar Bowl.
• 20. To handle competitions, leagues and scoring of the bowlers.
• 21. To work on rotation at main reception and bowling as scheduled on a daily basis and attendants during festive period.
• 22. Notwithstanding the above, you are required to undertake any other responsibilities assigned by the Management.

Additional Information

• Staff transport available at Khatib and Seng Kang.
• 6 days work per week including weekends and Public Holidays.