Medical Information Specialist

AFFINITY HUMAN VENTURE LLP; Singapore; Hybrid; SGD 50,000 - 70,000; Full time

Job summary

A leading global medical communications company is seeking a Medical Information Specialist fluent in Korean and English. The role involves providing accurate medical information, handling inquiries, and documenting interactions according to regulatory guidelines. Applicants must hold a bachelor's degree in life sciences, possess excellent communication abilities, and demonstrate strong organizational skills. This full-time position offers the flexibility of working from home or the office in Singapore.

Qualifications

• Bachelor's degree in life sciences courses such as pharmacy or nursing is required.
• Excellent language skills in English and Korean.
• Good interpersonal skills and ability to work independently.

Responsibilities

• Provide technical and medical information to inquiries.
• Analyze and document inquiries following guidelines.
• Identify and record adverse events and product complaints.

Skills

Language proficiency in English

Language proficiency in Korean

Computer and keyboarding skills

Interpersonal skills

Organizational and time management skills

Education

Bachelor's degree in life sciences (pharmacy or nursing)

Job description

MEDICAL INFORMATION SPECIALIST

KOREAN SPEAKER

Full time

Home based or Office based

Singapore

Medical Communications is a global group providing inbound and outbound, post‑approval contact center services designed to support our clients' business objectives for medical/technical information, while maintaining regulatory compliance and a high‑level of customer service. Our teams deliver medical/technical information to healthcare professionals and consumers for both legacy and newly launched products. Come join one of the leading CRO organisation and a growing team of nearly healthcare professionals providing medical information and education.

Summarized Purpose

Provides technical and medical information, and/or performs intake of adverse events/product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.

Essential Functions

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Processes fulfillments and provides clinical trial information or after‑hours on‑call support.
• Analyzes caller’s questions to formulate an accurate and concise response using client‑approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.
• Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow up) as needed.
• Maintains thorough knowledge of project and corporate policies and procedures including client products, SOP's, protocols, GCP's, and applicable regulatory requirements.
• Works closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries.

Qualifications

Education and Experience:

• Bachelor's degree in life sciences courses such as pharmacy or nursing is required

Knowledge, Skills and Abilities:

• Excellent language skills in English and Korean language (comprehension, speaking, reading and writing);
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances

Contact:

Sarka Llorens via [e-mail]

For more information please contact Sarka via email [e-mail] or via phone [phone]

EA No: 17S8637 Reg No: R1329451