Marketing & Customer Service Executive

Workle Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A marketing company located in Singapore is seeking a Marketing and Customer Relations Executive to drive marketing campaigns and manage customer retention. The ideal candidate will have a diploma in Marketing or a related field, with at least 2 years of experience in marketing and customer service. Responsibilities include creating marketing materials, managing digital channels, and handling customer queries. This is a full-time role with a salary of up to $3,200.

Qualifications

• Minimum 2 years’ experience in marketing and/or customer service roles.
• Experience in marketing campaigns, digital marketing, or customer retention.
• Good knowledge of marketing principles and basic data analysis.

Responsibilities

• Plan and execute marketing activities to promote security products and services.
• Create marketing materials such as brochures, flyers, and presentations.
• Manage digital marketing channels including website, social media, and email.
• Handle customer complaints and conduct fact-finding for incident reports.

Skills

Marketing campaigns

Customer service

Digital marketing

Data analysis

Education

Diploma in Marketing, Customer Service, or related field

Tools

Microsoft Office

Job description

🔴Working location: Toh Guan

🔴Salary: up to $3,200

🔴Mon to Fri 8.30am – 5.30pm

Job Duties

Marketing (70%)

• Plan and execute marketing activities to promote security products and services.

• Create marketing materials such as brochures, flyers, website content, and presentations.

• Manage digital marketing channels including website, social media, email, Google Ads, and SEO.

• Monitor marketing performance and work with vendors on website updates and renewals.

• Support sales campaigns and coordinate customer engagement activities (e.g. corporate gifts).

Customer Relations & Retention (30%)

• Manage retention inbox and route enquiries (termination, renewal, billing, service, new leads) to relevant teams.

• Handle customer complaints, conduct fact-finding, and prepare incident reports.

• Support Retention and AR teams to ensure timely follow-up and customer satisfaction.

• Work with Manager to improve service processes and team efficiency.

Requirements

• Diploma in Marketing, Customer Service, or related field.

• Minimum 2 years’ experience in marketing and/or customer service roles.

• Experience in marketing campaigns, digital marketing, or customer retention.

• Good knowledge of marketing principles and basic data analysis.

• Proficient in Microsoft Office; experience with marketing tools is an advantage.

EA License No: 19C9611

EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)