Manager / Senior Manager (Business Office)

KK Women's & Children's Hospital; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading healthcare institution in Singapore seeks a Manager to oversee business office operations, manage billing activities, and ensure compliance with health finance policies. The ideal candidate will have 8 years of relevant experience, with at least 4 years in a managerial role, excellent communication skills, and proficiency in data analysis using advanced Excel. This is a critical position to support organizational effectiveness and patient billing operations.

Qualifications

• 8 years’ relevant working experience, preferably in a healthcare setting.
• Minimum 4 years in a managerial role.

Responsibilities

• Oversee day-to-day operations in the Business Office.
• Manage a team performing billing activities.
• Liaise with relevant authorities on health finance policy matters.
• Ensure timely submission of claims and resolve billing issues.
• Support management decision-making through data analysis.
• Provide supervision, guidance, and training to the team.

Skills

Excellent communication and interpersonal skills

Proficient in Microsoft Office and advanced Excel skills

Team player with cross-functional management abilities

Ability to handle complex situations

Education

Recognized Degree in Accountancy / Business Administration

Job description

Overview

The National Cancer Centre Singapore (NCCS) is a leading national and regional tertiary cancer centre, attending to the majority of cancer cases in Singapore’s public healthcare sector. We offer world class oncology care by having the best talent, doing robust clinical and translational research and leading education efforts to improve cancer outcomes. Join us to build a meaningful career and offer patients hope for a cancer-free tomorrow.

Responsibilities

• Assist the Deputy Director / Assistant Director to oversee and manage the smooth running of the day-to-day operations in the Business Office. The key responsibilities include but are not limited to:
• Manage a team of staff performing billing activities. This includes ensuring patients’ bills are processed on a timely basis and queries arising from patients and other stakeholders are attended to promptly.
• Liaise with MOH, CPF Board, insurers and other relevant authorities on health finance policy matters.
• Responsible for the timely submission of claims to third-party payors (e.g. CPF Board, Private Medical Insurance, MCPS, etc.) and work closely with them to resolve any claims issues including billing errors.
• Manage and ensure correct system setup for billing, counter collection and GL postings.
• Support management decision-making by performing data extraction, collation and business analysis as needed.
• Responsible for timely reporting to stakeholders, including MOH and ensuring compliance with regulatory requirements.
• Participate in meetings and workgroups, collaborating on issues that impact patients billing, ensuring new or revisions to policies are communicated to and complied with by clinic operations and ground staff.
• Provide supervision, guidance and training to the team.
• Facilitate external audits and participate in projects as assigned by the senior management.

Qualifications

• Recognized Degree in Accountancy / Business Administration etc.
• 8 years’ relevant working experience preferably in healthcare setting, of which min. 4 years in a managerial role.
• Possess excellent communication and interpersonal skills.
• Team player, capable of managing cross-functional and institutional relationships.
• Able to work independently and handle tight deadlines. Adept at handling complex, ambiguous and challenging situations.
• Proficient in Microsoft Office and advanced Excel skills, with experience in data analysis.