Manager, Sales Key Accounts

DHL Global Forwarding; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics company in Singapore is seeking an experienced Account Manager to enhance customer relationships and achieve sales targets. The ideal candidate has over 5 years of experience in account management within the freight forwarding industry, excellent communication skills, and a proven ability to develop customized solutions. Responsibilities include managing client accounts and coordinating with internal teams to ensure customer satisfaction. This role offers competitive opportunities in a multinational corporation.

Qualifications

• 5+ years of relevant working experience in a multinational environment.
• Experience in Account Management of Freight Forwarding or related transportation services.
• Strong communication and presentation skills.

Responsibilities

• Manage relationships with customers in a specific sector.
• Achieve sales targets by maintaining a healthy sales pipeline.
• Gather and analyze customer information for RFI/RFP/RFQ.

Skills

Account Management

Relationship Building

Sales Strategy

Communication Skills

Market Analysis

Education

Diploma or Degree

Job description

IN THIS ROLE YOU WILL:

• Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade Lane involvement).
• Seeks and prospects for Strategic Customer targets to win new customers.
• Ensures that Key Account activities are aligned with global/regional sector strategy
• Focuses more on customer and sales relationship building through attending external customer meetings and internal meetings as necessary in order to support business development.
• Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
• Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
• Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
• Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues.
• Consults CRMs and Sector Heads on potential solutions and best practice.
• Gathers customer and market information to update Product and Trade Lane on current conditions.

YOU HAVE THE FOLLOWING QUALITIES AND QUALIFICATIONS:

• Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP monthly performance reviews with customers
• Sector experience in Lifescience good to have but not limited
• Proven track record in developing and growing business with assigned portfolio of customers through RFQ customised solutions selling
• Good understanding of sector trends in the freight forwarding industry
• Able to identify customer needs by gathering information and building long-term relationships through value creation
• Well developed communication and presentation skills
• Diploma/ degree with more than 5 years of relevant working experience in a MNC environment