Manager, Post-Course Quality (QMD)

sggovterp; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

sggovterp is seeking a Manager, Course Approval in the Quality Management Division to oversee course accreditation, quality checks, and system testing within the Training Grant System (TGS), supporting CET standards and the SG Skills and Workforce Development Agency's mission.

You will review course materials for adult learning principles, handle inquiries and appeals, support survey administration (TRAQOM), assign cases, and contribute to continuous improvement across the division.

Qualifications

• Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET).
• Strong command of English for written and spoken communication.
• Experience or appreciation of adult education in Singapore; WSQ ACLP/ACTA qualifications preferred.
• Good analytical skills to investigate and analyze public complaints, feedback, and whistleblowing cases.
• Basic or intermediate proficiency in data handling.

Responsibilities

• Carry out course accreditation/approval and related quality management activities in the Training Grant System (TGS).
• Review course materials against adult learning principles and SWDA funding requirements.
• Handle escalated enquiries and appeals relating to courses and non-compliances.
• Support system testing and enhancements to TGS.
• Assign new cases to officers and manage workflow; support TRAQOM survey administration and reporting.
• Support divisional projects and continuous improvement initiatives.

Skills

Course accreditation

Quality management

System testing

Data handling

Analytical skills

Education

WSQ ACLP

WSQ ACTA

Job description

What the role is

The Manager, Course Approval, within the Quality Management Division, plays a critical role in ensuring the quality and compliance of courses accredited in the Training Grant System (TGS). This position involves course accreditation, quality checks, system testing, and operational support for survey administration. The role is integral to maintaining high standards in Continuing Education and Training (CET), supporting Skills and Workforce Development Agency's mission to foster a robust CET ecosystem.

What you will be working on

Course Accreditation and Quality Management

• Carry out course accreditation/approval and related quality management activities in the Training Grant System (TGS).
• Conduct course quality checks by reviewing course materials against sound adult learning principles and relevant SWDA and funding requirements.
• Handle escalated enquiries and appeals from the public and training providers relating to courses, including conducting inquiries to ascertain non-compliances against SWDA's Terms and Conditions for Registered Training Providers (RTPs).

System Testing and Enhancements

• Support system testing and implement enhancements to TGS when necessary to improve processes and functionality.

Operational and Survey Support

• Assign new cases to officers for processing and follow-up, ensuring efficient workflow management.
• Provide operations support for the TRAQOM (Training Quality and Outcomes Measurement) survey administration, management, and data reporting.

Project and Initiative Support

• Support divisional and organisational projects, initiatives, and other assigned tasks, contributing to continuous improvement and innovation within the division.

What we are looking for

• Possess the required competencies to execute the job duties proficiently
• Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET).
• A good command of English for both oral and written communication.
• Experience or an appreciation of adult education in Singapore is preferred. Candidates with WSQ Advanced Certificate in Learning and Performance (ACLP) or WSQ Advanced Certificate in Training and Assessment (ACTA) qualifications are preferred.
• Possess good analytical skills to investigate, evaluate, and analyze public complaints, feedback, and whistleblowing cases.
• Basic or intermediate proficiency in data handling.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.