CET Course Accreditation & Quality Manager

sggovterp; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

sggovterp is seeking a Manager, Course Approval in the Quality Management Division to oversee course accreditation, quality checks, and system testing within the Training Grant System (TGS), supporting CET standards and the SG Skills and Workforce Development Agency's mission.

You will review course materials for adult learning principles, handle inquiries and appeals, support survey administration (TRAQOM), assign cases, and contribute to continuous improvement across the division.

Qualifications

• Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET).
• Strong command of English for written and spoken communication.
• Experience or appreciation of adult education in Singapore; WSQ ACLP/ACTA qualifications preferred.
• Good analytical skills to investigate and analyze public complaints, feedback, and whistleblowing cases.
• Basic or intermediate proficiency in data handling.

Responsibilities

• Carry out course accreditation/approval and related quality management activities in the Training Grant System (TGS).
• Review course materials against adult learning principles and SWDA funding requirements.
• Handle escalated enquiries and appeals relating to courses and non-compliances.
• Support system testing and enhancements to TGS.
• Assign new cases to officers and manage workflow; support TRAQOM survey administration and reporting.
• Support divisional projects and continuous improvement initiatives.

Skills

Course accreditation

Quality management

System testing

Data handling

Analytical skills

Education

WSQ ACLP

WSQ ACTA

Job description

sggovterp is seeking a Manager, Course Approval in the Quality Management Division to oversee course accreditation, quality checks, and system testing within the Training Grant System (TGS), supporting CET standards and the SG Skills and Workforce Development Agency's mission.

You will review course materials for adult learning principles, handle inquiries and appeals, support survey administration (TRAQOM), assign cases, and contribute to continuous improvement across the division.