Manager, Engagement (QMD)

sggovterp; Singapore; On-site; SGD 85,000 - 110,000; Full time

Job summary

sggovterp seeks a Manager, Course Approval to oversee course accreditation and quality management within the Training Grant System (TGS). The role engages internal and external stakeholders to ensure CET excellence.

The candidate will review course materials for adult learning principles, handle inquiries, and collaborate with government agencies and training partners to drive continuous improvement in SWDA-funded programs.

Qualifications

• Minimum 3 years of relevant CET/education experience.
• Strong English oral and written communication.
• Experience or appreciation of adult education in Singapore.
• Prefer WSQ ACLP or ACTA qualifications.
• Strong analytical skills to investigate complaints and feedback.
• Good data handling skills.
• Contract may lead to extension or permanent tenure.

Responsibilities

• Course Accreditation and Quality Management: Carry out course accreditation/approval and related quality management activities in the Training Grant System (TGS).
• Conduct course quality checks by reviewing course materials against adult learning principles and SWDA funding requirements.
• Handle escalated enquiries and appeals from the public and training providers related to courses, including inquiries into non-compliances with SWDA's T&Cs for RTPs.
• Stakeholder Engagement: Foster relationships with training partners, government agencies and industry bodies.
• Serve as the primary liaison between the organization and external stakeholders, communicating clearly and transparently.
• System Testing and Enhancements: Support system testing and implement enhancements to TGS to improve processes.
• Project and Initiative Support: Contribute to divisional and organizational projects and continuous improvement initiatives.

Skills

English proficiency

Analytical skills

Stakeholder engagement

Data handling

Quality management

Education

WSQ ACLP

WSQ ACTA

Job description

What the role is

The Manager, Course Approval, within the Quality Management Division, plays a critical role in ensuring the quality and compliance of courses accredited in the Training Grant System (TGS). This position involves course accreditation, quality checks, system testing, and project engagement of both internal and external stakeholders. The role is integral to maintaining high standards in Continuing Education and Training (CET), supporting Skills and Workforce Development Agency's mission to foster a robust CET ecosystem.

What you will be working on

• Course Accreditation and Quality Management Carry out course accreditation/approval and related quality management activities in the Training Grant System (TGS).
• Conduct course quality checks by reviewing course materials against sound adult learning principles and relevant SWDA and funding requirements.
• Handle escalated enquiries and appeals from the public and training providers relating to courses, including conducting inquiries to ascertain non-compliances against SWDA's Terms and Conditions for Registered Training Providers (RTPs).
• Stakeholder Engagement Implement engagement strategies to foster strong relationships with training partners, government agencies and industry bodies.
• Serve as the primary liaison between the organization and external stakeholders, providing clear, timely, and transparent communication.
• System Testing and Enhancements Support system testing and implement enhancements to TGS when necessary to improve processes and functionality.
• Project and Initiative Support Support divisional and organisational projects, initiatives, and other assigned tasks, contributing to continuous improvement and innovation within the division.

What we are looking for

• Possess the required competencies to execute the job duties proficiently
• Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET).
• A good command of English for both oral and written communication.
• Experience or an appreciation of adult education in Singapore is preferred. Candidates with WSQ Advanced Certificate in Learning and Performance (ACLP) or WSQ Advanced Certificate in Training and Assessment (ACTA) qualifications are preferred.
• Possess good analytical skills to investigate, evaluate, and analyse public complaints, feedback, and whistleblowing cases.
• Basic or intermediate proficiency in data handling.
• Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.