Manager, Engagement (QMD)

Skills and Workforce Development Agency; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

The Skills and Workforce Development Agency (SWDA) is seeking a Manager, Course Approval to ensure the quality and compliance of courses accredited in the Training Grant System. You will lead accreditation, quality checks, and stakeholder coordination to support CET excellence.

The role also covers system testing, enhancements to the TGS, and contributing to divisional projects. Candidates should have at least 3 years in CET, strong English, and familiarity with adult learning principles.

Qualifications

• Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET).
• Strong command of English for both oral and written communication.
• Experience or familiarity with adult education in Singapore is preferred.

Responsibilities

• Carry out course accreditation/approval and related quality management activities in the Training Grant System (TGS).
• Review course materials against adult learning principles and funder requirements for quality checks.
• Handle enquiries and appeals related to courses, including investigations of non-compliances.

Skills

English proficiency

Analytical thinking

Data handling

Stakeholder engagement

Education

WSQ ACLP or ACTA qualification

Job description

What the role is:

The Manager, Course Approval, within the Quality Management Division, plays a critical role in ensuring the quality and compliance of courses accredited in the Training Grant System (TGS). This position involves course accreditation, quality checks, system testing, and project engagement of both internal and external stakeholders. The role is integral to maintaining high standards in Continuing Education and Training (CET), supporting Skills and Workforce Development Agency's mission to foster a robust CET ecosystem.

What you will be working on:

• Course Accreditation and Quality Management
  • Carry out course accreditation/approval and related quality management activities in the Training Grant System (TGS).
  • Conduct course quality checks by reviewing course materials against sound adult learning principles and relevant SWDA and funding requirements.
  • Handle escalated enquiries and appeals from the public and training providers relating to courses, including conducting inquiries to ascertain non-compliances against SWDA’s Terms and Conditions for Registered Training Providers (RTPs).
• Stakeholder Engagement
  • Implement engagement strategies to foster strong relationships with training partners, government agencies and industry bodies.
  • Serve as the primary liaison between the organization and external stakeholders, providing clear, timely, and transparent communication.
• System Testing and Enhancements
  • Support system testing and implement enhancements to TGS when necessary to improve processes and functionality.
• Project and Initiative Support
  • Support divisional and organisational projects, initiatives, and other assigned tasks, contributing to continuous improvement and innovation within the division.

What we are looking for:

• Possess the required competencies to execute the job duties proficiently
• Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET).
• A good command of English for both oral and written communication.
• Experience or an appreciation of adult education in Singapore is preferred. Candidates with WSQ Advanced Certificate in Learning and Performance (ACLP) or WSQ Advanced Certificate in Training and Assessment (ACTA) qualifications are preferred.
• Possess good analytical skills to investigate, evaluate, and analyse public complaints, feedback, and whistleblowing cases.
• Basic or intermediate proficiency in data handling.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

About Skills and Workforce Development Agency

The Skills and Workforce Development Agency (SWDA), a statutory board under the Ministry of Manpower (MOM), drives lifelong learning and workforce development to enable Singaporeans to take charge of their careers, learn for life, access good jobs, and grow in fulfilling careers. We enable employers to build a skilled, future-ready workforce, design quality jobs, and adopt skills recognition practices. Together with our partners, we build a trusted, high-quality, industry-relevant, and innovative ecosystem that meets the evolving workforce needs of both businesses and workers.Guided by our vision of a Singapore where everyone can grow in fulfilling careers, we live our promise of Building Skills, Growing Careers by nurturing lifelong learning, strengthening employability and enabling career growth for all, including our own officers, through a continuous learning culture and a supportive, flexible, inclusive working environment that fosters innovation, collaboration, and well-being.So, join us to be part of a dynamic team driving the national SkillsFuture movement and building a strong Singaporean core. Together, we create opportunities, transform lives, and shape the future of work.