Engagement & Quality Manager, Course Accreditation

sggovterp; Singapore; On-site; SGD 85,000 - 110,000; Full time

Job summary

sggovterp seeks a Manager, Course Approval to oversee course accreditation and quality management within the Training Grant System (TGS). The role engages internal and external stakeholders to ensure CET excellence.

The candidate will review course materials for adult learning principles, handle inquiries, and collaborate with government agencies and training partners to drive continuous improvement in SWDA-funded programs.

Qualifications

• Minimum 3 years of relevant CET/education experience.
• Strong English oral and written communication.
• Experience or appreciation of adult education in Singapore.
• Prefer WSQ ACLP or ACTA qualifications.
• Strong analytical skills to investigate complaints and feedback.
• Good data handling skills.
• Contract may lead to extension or permanent tenure.

Responsibilities

• Course Accreditation and Quality Management: Carry out course accreditation/approval and related quality management activities in the Training Grant System (TGS).
• Conduct course quality checks by reviewing course materials against adult learning principles and SWDA funding requirements.
• Handle escalated enquiries and appeals from the public and training providers related to courses, including inquiries into non-compliances with SWDA's T&Cs for RTPs.
• Stakeholder Engagement: Foster relationships with training partners, government agencies and industry bodies.
• Serve as the primary liaison between the organization and external stakeholders, communicating clearly and transparently.
• System Testing and Enhancements: Support system testing and implement enhancements to TGS to improve processes.
• Project and Initiative Support: Contribute to divisional and organizational projects and continuous improvement initiatives.

Skills

English proficiency

Analytical skills

Stakeholder engagement

Data handling

Quality management

Education

WSQ ACLP

WSQ ACTA

Job description

sggovterp seeks a Manager, Course Approval to oversee course accreditation and quality management within the Training Grant System (TGS). The role engages internal and external stakeholders to ensure CET excellence.

The candidate will review course materials for adult learning principles, handle inquiries, and collaborate with government agencies and training partners to drive continuous improvement in SWDA-funded programs.