Manager, Post-Course Quality (QMD)

Skills and Workforce Development Agency; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Skills and Workforce Development Agency (SWDA) seeks a Manager, Course Approval, to ensure quality and compliance of accredited CET courses in the Training Grant System (TGS). You will lead course accreditation, perform quality checks, and support survey administration and data reporting, contributing to a high-standard CET ecosystem.

Responsibilities include system testing, responding to public and provider inquiries, and assisting divisional projects for continuous improvement within the

Qualifications

• Minimum 3 years of relevant working experience, preferably in CET.
• Good command of English for oral and written communication.
• Experience or appreciation of adult education in Singapore; WSQ ACLP/ACTA preferred.

Responsibilities

• Carry out course accreditation/approval and related quality management in the Training Grant System (TGS).
• Conduct course quality checks against adult learning principles and funding requirements.
• Handle escalated enquiries and appeals related to courses and RTP terms and conditions.
• Support system testing and enhancements to TGS.
• Provide operations support for survey administration and data reporting (TRAQOM).
• Support divisional projects and initiatives for continuous improvement.

Skills

Analytical skills

English communication

Data handling

Education

WSQ ACLP

WSQ ACTA

Job description

What the role is:

The Manager, Course Approval, within the Quality Management Division, plays a critical role in ensuring the quality and compliance of courses accredited in the Training Grant System (TGS). This position involves course accreditation, quality checks, system testing, and operational support for survey administration. The role is integral to maintaining high standards in Continuing Education and Training (CET), supporting Skills and Workforce Development Agency's mission to foster a robust CET ecosystem.

What you will be working on:

• Course Accreditation and Quality Management
  
  
  
  • Carry out course accreditation/approval and related quality management activities in the Training Grant System (TGS).
  
  
  • Conduct course quality checks by reviewing course materials against sound adult learning principles and relevant SWDA and funding requirements.
  
  
  • Handle escalated enquiries and appeals from the public and training providers relating to courses, including conducting inquiries to ascertain non-compliances against SWDA’s Terms and Conditions for Registered Training Providers (RTPs).
  
  
  
  


• System Testing and Enhancements
  
  
  
  • Support system testing and implement enhancements to TGS when necessary to improve processes and functionality.
  
  
  
  


• Operational and Survey Support
  
  
  
  • Assign new cases to officers for processing and follow-up, ensuring efficient workflow management.
  
  
  • Provide operations support for the TRAQOM (Training Quality and Outcomes Measurement) survey administration, management, and data reporting.
  
  
  
  


• Project and Initiative Support
  
  
  
  • Support divisional and organisational projects, initiatives, and other assigned tasks, contributing to continuous improvement and innovation within the division.
  
  
  
  

What we are looking for:

• Possess the required competencies to execute the job duties proficiently


• Minimum 3 years of relevant working experience, preferably in Continuing Education and Training (CET).


• A good command of English for both oral and written communication.


• Experience or an appreciation of adult education in Singapore is preferred. Candidates with WSQ Advanced Certificate in Learning and Performance (ACLP) or WSQ Advanced Certificate in Training and Assessment (ACTA) qualifications are preferred.


• Possess good analytical skills to investigate, evaluate, and analyze public complaints, feedback, and whistleblowing cases.


• Basic or intermediate proficiency in data handling.

Successful candidates will be offered a contract in the first instance and may be considered for an extension or be placed on a permanent tenure.

Candidates are encouraged to sign up for a Careers & Skills Passport (CSP) account and include your CSP public profile in your resume. Please check out www.myskillsfuture.gov.sg for details on the CSP

About Skills and Workforce Development Agency

The Skills and Workforce Development Agency (SWDA), a statutory board under the Ministry of Manpower (MOM), drives lifelong learning and workforce development to enable Singaporeans to take charge of their careers, learn for life, access good jobs, and grow in fulfilling careers. We enable employers to build a skilled, future-ready workforce, design quality jobs, and adopt skills recognition practices. Together with our partners, we build a trusted, high-quality, industry-relevant, and innovative ecosystem that meets the evolving workforce needs of both businesses and workers.Guided by our vision of a Singapore where everyone can grow in fulfilling careers, we live our promise of Building Skills, Growing Careers by nurturing lifelong learning, strengthening employability and enabling career growth for all, including our own officers, through a continuous learning culture and a supportive, flexible, inclusive working environment that fosters innovation, collaboration, and well-being.So, join us to be part of a dynamic team driving the national SkillsFuture movement and building a strong Singaporean core. Together, we create opportunities, transform lives, and shape the future of work.