Manager, Operations & Projects @ Geylang Bahru ~

PERSOL; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading recruitment firm in Singapore is seeking an experienced Operations Manager to oversee operational and administrative functions related to project management and financial processes. This role requires over 7 years of experience in operations, including managerial experience, and proficiency in Microsoft Office Suite and Salesforce. The successful candidate will lead key initiatives, manage project coordination, and drive strategic insights for continuous improvement within the organization.

Qualifications

• 7+ years of experience in operations, administration, and process optimization.
• At least 3 years in a leadership or managerial capacity.
• Advanced proficiency with Microsoft Office Suite.
• Strong business acumen and strategic thinking.

Responsibilities

• Oversee accuracy of Purchase Orders and Contract Confirmations.
• Lead development of management dashboards for senior leadership.
• Drive project coordination and stakeholder engagement.
• Champion a culture of continuous improvement.

Skills

Operations management

Stakeholder management

Proficiency in Microsoft Excel

Analytical skills

Tools

Salesforce

ServiceNow

Power BI

Job description

Job Summary

We are seeking a proactive and detail-oriented individual to manage operational and administrative functions related to project management, retail (customer engagement) and financial processes. This role is pivotal in ensuring seamless execution backend operations, billing, and governance activities while supporting cross-functional initiatives through data-driven decision-making.

Job Responsibilities

Operational Leadership

• Oversee and govern the issuance and validation of Purchase Orders (PO), Work Orders (WO), and Contract Confirmations (CC) for construction and installation projects.
• Ensure accuracy and integrity of resident database management, including onboarding, sign-ups, and cancellations.
• Direct the processing of contractor invoices and payment cycles, ensuring timeliness and compliance.
• Manage invoicing and collections strategy to optimize cash flow and customer experience.

Strategic Reporting & Insights

• Lead the development of management dashboards and performance reports for senior leadership.
• Analyze operational and financial data to identify trends, risks, and opportunities for improvement.
• Provide actionable insights to inform strategic planning and resource allocation.

Project & Stakeholder Management

• Drive coordination of complex projects, ensuring alignment across internal teams and external partners.
• Act as a key liaison between cross-functional departments to ensure timely execution of deliverables.
• Represent the function in governance forums and strategic discussions.

Governance & Continuous Improvement

• Lead transformation initiatives to automate billing processes and reduce manual intervention.
• Design and implement robust SOPs and Business Continuity Plans (BCPs) to safeguard operations.
• Establish governance frameworks to ensure compliance with corporate policies and regulatory standards.
• Champion a culture of continuous improvement and operational excellence.

Job Requirements

• 7+ years of experience in operations, administration, and process optimization, with at least 3 years in a leadership or managerial capacity.
• Advanced proficiency in Microsoft Office Suite (Excel, Power BI) for analytics and reporting.
• Proven track record in defining, mapping, and maintaining enterprise-level process frameworks.
• Strong stakeholder management and ability to influence at senior levels.
• Experience with Salesforce for CRM and ServiceNow for workflow automation.
• Familiarity with enterprise systems and data visualization tools.
• Strategic thinker with strong business acumen.
• Exceptional organizational and analytical skills.
• Proactive, resourceful, and adept at managing ambiguity.
• Strong communication and interpersonal skills to lead teams and influence stakeholders.
• High integrity and commitment to governance and compliance.

Application Process

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 8189 1194