Manager Office of Registrar

Singapore Management University; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading university in Singapore is seeking a professional to manage postgraduate course enrolment configurations and provide support for student academic systems. The successful candidate will be responsible for enhancing backend rules, designing tracking systems for academic progress, and developing student reporting. Required qualifications include a bachelor's degree and 3 to 5 years of relevant experience, particularly with PeopleSoft Campus Solutions. The role demands strong analytical, communication, and problem-solving skills in an academic environment.

Qualifications

• 3 to 5 years of experience supporting student academic systems.
• Hands‑on experience in enrolment, degree audit, or research management systems.
• Ability to translate curriculum and policy requirements into system solutions.

Responsibilities

• Manage PG course enrolment configurations and enhance backend rules.
• Administer support for PG course registration systems.
• Design and maintain degree audit rules for tracking academic progress.
• Analyse curriculum changes and implement system configurations.
• Provide support for the Integrated Student Information System (ISIS).
• Develop PG student analytics and reporting for decision-making.

Skills

Information Systems Management

Student academic systems support

SQL

Communication skills

Analytical skills

Education

Bachelor's degree

Tools

PeopleSoft Campus Solutions

PeopleSoft Query Manager

Job description

Responsibilities

• Manage postgraduate (PG) course enrolment configurations:
  • Configure, maintain, and continuously enhance backend enrolment rules, including prerequisites, co-requisites, mutual exclusivities, and other complex rule sets.
  • Implement and manage special course requirements such as programme-level restrictions, student group eligibility, minimum grade thresholds, and multi-conditional enrolment logic to ensure accurate and compliant enrolment outcomes.
• Support and enhance PG course registration systems:
  • Administer backend configurations that support the first-come-first-served PG course registration process, including reserved quotas and capped capacities.
  • Review, analyse, and recommend system enhancements to better support the complex enrolment of open and shared courses across multiple schools and programmes.
• Administer degree audit and progression tracking:
  • Design, configure, and maintain degree audit rules to enable accurate, self-service tracking of academic progress toward degree completion for postgraduate students.
  • Ensure audit configurations remain aligned with curriculum and policy requirements.
• Translate curriculum changes into system implementation:
  • Analyse postgraduate curriculum changes and assess their impact on different student cohorts.
  • Provide expert advice and hands‑on support to programme managers to translate academic requirements into precise, effective system configurations.
• Integrated Student Information System (ISIS) Administration (Member of a Support Team):
  • Provide comprehensive functional and administrative support for the university student administration system by collaborating with team members, system users and IT partners to analyse requirements, implement system enhancements, resolve issues, and support projects.
  • Involves first‑level support, quality assurance of system changes, development of operational queries, management and tracking of change requests, and functional support for integrated systems.
  • Maintain support communications and websites, deliver training and self‑help resources, and ensure the accuracy, completeness, and ongoing improvement of design books and user guides as well as overseeing data and document housekeeping activities annually to ensure compliance with data governance and retention policies.
• Develop PG student analytics and reporting:
  • Collaborate with internal units and key stakeholders to design, enhance, and maintain executive-level postgraduate student analytics and statistical insights using Business Intelligence tools. This includes producing high-quality reports and dashboards that support trend analysis, data‑driven decision‑making, effective academic record oversight, and early identification of at‑risk students to enable timely interventions.
  • Be involved in managing and maintaining backend variable data that underpins the analytics, validating and ensuring the accuracy and integrity of reports and statistics, and providing functional support and guidance to schools and departments to promote consistent and effective use of ISIS Analytics.
• Support Graduate Research Management System (GRMS):
  • Contribute to the ongoing implementation, optimisation, and support of the GRMS project, which tracks research students' progress toward degree completion amongst other administrative activities such as annual leave application and candidature extension.
  • Manage post‑go‑live backend configurations, including candidature consumption calculations, research topic records, supervisor assignments, and research committee structures.
• Perform additional duties as assigned:
  • Undertake other responsibilities as assigned by the supervisor and provide operational support to departmental activities, including matriculation, commencement, and examination invigilation.

Qualifications

• Bachelor's degree preferably in Information Systems Management or related discipline.
• 3 to 5 years of experience supporting student academic systems in a higher education or similarly complex, regulated environment.
• Hands‑on experience in configuring and supporting enrolment, degree audit, or research management systems. Experience in using the PeopleSoft Campus Solutions is highly desirable.
• Ability to work with business stakeholders to translate curriculum, policy, and regulatory requirements into effective and sustainable system solutions.
• Experience developing student analytics, reporting, and dashboards to support decision‑making, regulatory compliance, and early intervention initiatives.
• Working knowledge of SQL and proficiency with end‑user query tools, particularly PeopleSoft Query Manager.
• Good communication skills, with the ability to clearly explain technical concepts to non‑technical stakeholders.
• Committed to delivering high‑quality customer service.
• Strong analytical, problem‑solving, and prioritisation skills with the ability to manage competing demands in a fast‑paced environment.
• High attention to detail, with the ability to work effectively both independently and collaboratively.

Other Information

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.