Manager (GR 4) (Temp Contract - 12 months) [POD]

WORKFORCE SINGAPORE AGENCY; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading agency for career guidance in Singapore is looking for candidates to support their leads acquisition marketing team. The role involves handling leads registrations, managing vendor operations, and enhancing appointment booking systems. Ideal candidates should be service-oriented and experienced with Excel and communication tools. Commitment for the full contract duration is essential.

Qualifications

• Must be able to filter, pivot, and use vlookup in Excel.
• Excellent verbal and written communication skills.
• Ability to work independently while supporting the team.

Responsibilities

• Contact leads via calls, messages, and onsite at events.
• Triage jobseekers and ensure they're referred to suitable services.
• Support the development of the Appointment Booking system.

Skills

Familiar with Excel

Customer service oriented

Familiar with Microsoft Outlook

Able to handle escalations

Job description

As part of reimagining our services and digital transformation, WSG is ramping up on the leads acquisition marketing for Career Health initiatives such as Career Guidance & Advisory services to continue to serve Singaporeans and enhance their job search or career planning. We are seeking qualified candidates to support the leads acquisition marketing team. The candidate will be responsible to undertake marketing and operational responsibilities to handle leads registrations.

Responsibilities

Appointment booking

• Contact leads via phone calls, WhatsApp, SMS, and email or onsite at physical events.

1. Triage jobseekers and inform about WSG’s suite of Career Guidance and Matching Services
2. Ensure jobseekers get referred to the most suitable touchpoint
3. Gather jobseekers’ employment-related details and key these details in WSG’s systems;

• Support development and enhancement of Appointment Booking system

Support supervisor to document, design and deploy an enhanced system to improve operational efficiency and user experience across all touchpoints whilst maintaining data integrity and system reliability.

Management of vendor

• Monitor campaign lead results and maintain service standards, quality and KPIs.
• Manage the day-to-day operations with the Leads Fulfilments Ops
• Handle escalations in CRM system and from Call Centre Ops

Leads acquisition marketing

• Retarget jobseekers via own channels
• Assist in copyediting and creative conceptualisation of marketing collaterals

Requirements

Skills:

• Familiar with Excel - the executives will need to filter, pivot, and vlookup .
• Familiar with Microsoft Outlook, SMS, and Whatsapp
• Customer service oriented, able to handle and resolve escalation cases independently

Attitudes/Attributes

• Able to multi-task, and enjoy working as a team.
• Must like communicating with others (verbal and written)
• Meticulous, detailed-oriented
• Able to commit for the full length of the contract

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.