Manager - Events & The Lounge Operations

The Great Eastern Life Assurance Company Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading assurance company in Singapore is looking for an Operations Manager to oversee the day-to-day functioning of its lounge. This role involves vendor management, event coordination, and financial oversight to ensure an exceptional experience for visitors. The ideal candidate will have strong organizational and communication skills, alongside the ability to lead and supervise staff. Proficiency in Microsoft Office is essential. Join a dynamic team in providing outstanding hospitality.

Qualifications

• Strong organizational skills to manage lounge operations and staff.
• Excellent communicator for liaising with vendors and staff.
• Proficient in Microsoft Office for administrative tasks.

Responsibilities

• Oversee day-to-day operations of the lounge.
• Coordinate and support events, ensuring guest satisfaction.
• Manage financial matters related to lounge services.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multitasking abilities

Leadership

Proficiency in Microsoft Office

Job description

This role will oversee the day-to-day operations of the lounge and ensure an exceptional experience for all visitors. This role goes beyond front-of-house duties, encompassing vendor management, event coordination, operational upkeep, and administrative responsibilities. The position requires strong organizational skills, attention to detail, and the ability to lead and supervise contracted and partner staff to maintain high standards of hospitality and service.

Key Responsibilities

1. Lounge Operations & Vendor Management

• Supervise and guide contract staff to ensure smooth lounge operations and adherence to service standards
• Liaise with vendors regularly to ensure food & supplies are sufficient for lounge operations
• Manage ordering and receiving of goods to maintain lounge upkeep (e.g., magazine subscriptions, water dispenser filters, scent refills, coffee capsules)

2. Event Coordination

• Coordinate, and provide logistical and on-the-ground support for events
• Ensure all event-related requirements are met, including space setup, F&B, speaker arrangements and guest experience

3. Administrative & Financial Management

• Manage appointments/ reminders/ confirmations/ appointment tracking and rescheduling
• Prepare and process Expense Approval Forms (EAF) and handle billing-related matters
• Maintain accurate records of invoices and payments for lounge-related services
• Manage the lounge booking email inbox: reroute inquiries, upscale issues, and handle bookings promptly

4. Inventory & Asset Management

• Track and manage inventory of gifts, parking coupons, and other lounge assets
• Ensure proper safekeeping and documentation of all items

5. Contract Staff Performance & Compliance

• Conduct monthly performance reviews for contract staff assigned to the lounge
• Implement appropriate processes for servicing customers/visitors in a customer-centric manner, in accordance with Good hospitality Industry Practice.
• Maintain site-wide knowledge of building facilities, meeting room locations, special events, and surrounding amenities relevant to the role.

• Has strong organizational and multitasking abilities
• Is an excellent communicator and interpersonal skills
• Is able to lead and supervise staff effectively
• Is calm, pleasant, and has a professional demeanor under pressure
• Has proficiency in Microsoft Office and basic financial processes