Manager, Digital Systems, Airport Operations Technology and Corporate IT

Changi Airport Group; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading airport operations company in Singapore is seeking a Manager to lead the development and delivery of digital platforms and AI solutions that enhance passenger experience. The ideal candidate will have experience in IT project management, strong communication skills, and technical expertise in cloud-based architectures. Responsibilities include overseeing system integration, vendor management, and mentoring a focused team. This role focuses on fostering innovation and driving digital transformation.

Qualifications

• 3–5 years of experience managing complex IT projects within large organizations.
• Proven track record of successful project delivery.
• Knowledge of cybersecurity principles is an advantage.

Responsibilities

• Manage implementation of digital systems and AI solutions.
• Provide technical oversight from design to deployment.
• Lead end-to-end project and system integration delivery.
• Collaborate with stakeholders for actionable plans.
• Oversee vendor management and service delivery.
• Identify emerging technologies to enhance engagement.
• Lead and mentor a focused team.

Skills

Project management

Technical oversight

Organizational skills

Communication skills

Cloud-based architectures

Emerging technologies assessment

Education

Degree in Information Systems/Technology

Tools

AI Chatbot systems

Customer relationship management (CRM)

Job description

About the Role

At Changi Airport Group, we harness technology to redefine the airport experience and deliver operational excellence. We are looking for a driven and resourceful Manager to lead the development, delivery and operations of enterprise-wide digital platforms and AI solutions that power airport operations and elevate the passenger experience.

You will partner closely with business units, technology teams, and external partners to translate ideas into scalable, impactful solutions. This role suits someone who enjoys taking end-to-end ownership, thrives in fast-paced environments, and seeks to drive meaningful digital transformation.

Key Responsibilities

• Manage the implementation and operations of enterprise digital systems and AI solutions, aligning them to meet business and operation objectives
• Provide technical oversight from design through deployment and enhancement, ensuring platform robustness, reliability, and security compliance
• Lead end-to-end project and system integration delivery, coordinating technical activities and fostering cross-functional collaboration to ensure solutions meet business requirements and achieve successful implementation
• Collaborate with business stakeholders, vendors and partners to translate complex needs into clear, actionable plans and ensure timely communication and alignment
• Oversee vendor management, ensuring SLA compliance, performance standards, and reliable delivery of services
• Continuously identify and assess emerging technologies to drive innovation, improve operational efficiency, and enhance customer engagement
• Lead and mentor a small, focused team, managing priorities and resources to deliver projects on time and to quality standards

Candidate Profile:

• Degree in Information Systems/Technology, Computer Science, Systems Engineering, or a related field
• At least 3–5 years of relevant experience managing complex customer-facing or business-critical IT projects within large organisations, with a proven track record of successful delivery
• Strong organisational skills with the ability to manage multiple concurrent projects effectively
• Technical expertise in cloud-based microservices & serverless architectures and SaaS platforms
• Familiarity with Gen AI concepts and tools, with practical experience to customer relationship management (CRM) and AI Chatbot systems will be an advantage
• Knowledge of cybersecurity principles and practices is an advantageStrong analytical and project management capabilities
• Excellent written and verbal communication skills, with the ability to bridge technical and business domains