Manager, Digital Operations

Yara; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

An international agricultural organization in Singapore is seeking a Manager of Digital Operations. This role will lead the strategic development and management of digital operational processes, ensuring alignment with the organization's goals and driving customer satisfaction. Key responsibilities include overseeing digital strategies, managing vendor relationships, and implementing change management initiatives. The ideal candidate should possess strong leadership skills and a collaborative mindset to optimize digital infrastructure across the organization.

Qualifications

• Visionary role responsible for strategic leadership and management of digital operational processes.
• Ability to drive operational excellence, innovation, and sustainable growth.

Responsibilities

• Develop and implement digital operational strategies.
• Lead portfolio orchestration across countries' digital teams.
• Evaluate and streamline workflows with data analytics.
• Supervise selection and procurement of digital tools.
• Ensure compliance with legal and cybersecurity standards.
• Organize development programs for digital teams.
• Collaborate to drive customer satisfaction with digital tools.
• Manage relationships with external vendors.
• Develop and manage budgets for digital operations.
• Design and execute change management strategies.
• Lead content team through the content lifecycle.

Job description

Responsibilities

• Strategic Leadership : Develop and implement digital operational strategies that support YAA DVCS overarching vision, objectives, and values. Translate business goals into actionable initiatives, ensuring effective cross‑functional collaboration and resource allocation.
• Orchestration : Lead the portfolio orchestration across all the countries’ digital teams, fostering a culture of accountability and careful budget management across YAA.
• Process and Governance : Evaluate and streamline workflows, leveraging data analytics and automation to increase efficiency, reduce costs, and minimize risk. Establish best practices for digital operations, including project management methodologies, performance metrics, budget & forecast accuracy and continuous improvement programs.
• Technology Management : Supervise the selection, procurement, contract and payment management of third‑party digital tools and platforms. Collaborate with the Digital Lab, China Digital Hub and Corporate Digital team to ensure technology investments are acquired and maintained in accordance with governance standards.
• Risk & Compliance : Ensure digital operations adhere to industry standards, legal requirements, and regulatory frameworks. Ensure compliance to Corporate cybersecurity standards, data privacy policies, to safeguard Yara assets and reputation.
• Team Development : Organise development programs for all country digital teams and ensure alignment with digital skills requirement and professional growth.
• Customer Experience : Collaborate with core business teams in markets to drive and measure customer satisfaction of YAA digital tools deployed in markets.
• Vendor & Partner Management : Manage relationships with external vendors, technology partners, and service providers. Negotiate contracts, oversee service level agreements (SLAs), and ensure alignment with organizational goals and quality standards.
• Financial Stewardship : Develop and manage budgets for digital operations, monitoring expenditures, and ensuring efficient resource utilization. Prepare regular reports for region and corporate leadership, providing strategic recommendations based on operational performance and financial health.
• Change Management : Design and execute change management strategies to facilitate the smooth adoption of new technologies and processes. Communicate effectively with stakeholders at all levels to promote buy‑in and minimize resistance.
• Digital Contents : Lead content team through the entire lifecycle, including planning, creation, delivery and safe storage of assets.

Profile

The Manager, Digital Operations is a visionary role responsible for the strategic leadership, management, and optimization of all digital operational processes across YAA and the countries. This role occupies a critical position on the YAA Digital team, working closely with other function leaders to drive operational excellence, innovation, people enablement and sustainable growth. The role for Digital Operations ensures that YAA’s business digital infrastructure, platforms, and workflows are robust, agile, and aligned with overall organizational goals.