Manager, Business Service Excellence (Temp Contract- 5 months) [CGD]

WORKFORCE SINGAPORE AGENCY; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading agency in Singapore seeks a temp staff member to support Business Service Excellence. Responsibilities include managing system transitions and handling appeals. The ideal candidate should have at least 2 years of relevant experience, strong analytical and problem-solving skills, and proficiency in Microsoft Office Suite. Candidates will be informed of their application status within 4 weeks.

Qualifications

• At least 2 years of experience in operations management, customer service, or appeals handling.
• Strong analytical and problem‑solving skills with ability to handle complex cases.
• Excellent attention to detail and process documentation capabilities.
• Strong written and verbal communication skills.

Responsibilities

• Support Business Service Excellence during system transitions.
• Manage appeal cases and provide status updates to advisors.

Skills

Operations management

Customer service

Analytical skills

Problem-solving

Attention to detail

Communication skills

Database management

Tools

Microsoft Office Suite

Job description

Responsibilities

The temp staff will support Business Service Excellence with the following:

System Transition Management

Providing administrative support during system transitions. This encompasses processing applications manually, conducting thorough document verification, and supporting the implementation of new system features while maintaining service standards. You will also oversee the systematic archival of documents from existing systems to ensure audit readiness and compliance.

Appeals Management

Handling appeal cases and providing status updates to advisors on a regular basis. This involves managing case escalations, maintaining detailed documentation of all appeals and their resolutions, providing timely progress updates to advisors, and preparing comprehensive reports on case status and outcomes.

Requirements

• At least 2 years of experience in operations management, customer service, or appeals handling
• Strong analytical and problem‑solving skills with ability to handle complex cases
• Excellent attention to detail and process documentation capabilities
• Proficient in Microsoft Office Suite, especially Excel and database management
• Strong written and verbal communication skills with ability to handle sensitive stakeholder interactions
• Experience in handling confidential information with utmost discretion
• Ability to work independently and manage competing priorities in a fast‑paced environment

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.