Management Trainee

LUCKIN COFFEE (SGP) PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading coffee company in Singapore is seeking customer service team members to provide exceptional service and maintain a pleasant store environment. No prior experience is necessary, as training will be provided. Candidates should be committed for the long-term, able to work flexible hours including early mornings and weekends, and thrive in a fast-paced setting. Benefits include a 5-day work week, medical benefits, and career progression opportunities.

Benefits

5-day work week

Overseas training opportunities

Annual leave

Medical benefits

Retail incentives

Partner discounts

Career progression pathways

Qualifications

• No previous experience required. Training will be provided.
• Can commit for the long-term.
• Available to work flexible hours including early mornings, evenings, weekends, nights, and public holidays.
• Able to work in a fast-paced working environment.

Responsibilities

• Acts with integrity, honesty, and knowledge to promote company culture.
• Anticipates customer and store needs by evaluating environment and customer cues.
• Communicates information to manager to respond to needs during each shift.
• Contributes to positive team environment by recognizing alarms in partner morale.
• Delivers legendary customer service with a customer-first attitude.
• Follows operational SOP to ensure partner safety.
• Maintains regular and punctual attendance.

Job description

This position contributes to LUCKIN COFFEE success by providing legendary customer service to all customers. This job creates the Excellence Consumer Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with LUCKIN COFFEE guiding principles.

Summary of Key Responsibilities

Essential job functions include but are not limited to the following:

• · Acts with integrity, honesty and knowledge that promote the culture, values and mission of LUCKIN COFFEE.
• · Anticipates customer and store needs by constantly evaluating environment and customers for cues.
• · Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• · Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• · Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• · Follows LUCKIN COFFEE operational SOP, to ensure the safety of all partners during each shift.
• · Maintains regular and punctual attendance

Requirements

· No previous experience required. Training will be provided.

· Can commit for the long-term

· Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or public holidays

· Able to work in a fast pace working environment

Benefits

· 5 day work week, 44hour per week

· Overseas Training Opportunities

· Annual leave and others (medical, hospitalization, child/family care leave)

· Medical benefits

· Retail incentives and other long-term rewards

· Partner discounts

· Career progression pathways available

Kindly take note that only shortlisted candidates will be contacted for interview. Thank you!