Management Associate - Client Management (July 2026 Intake)

Cigna; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading health service provider in Singapore is seeking a Management Associate to build strong relationships with clients and intermediaries. This role involves supporting negotiations, providing high-quality service, and identifying process improvements. Candidates should have a Bachelor's Degree in a relevant field and strong communication and analytical skills. The position is a 2-year contract with opportunities for permanent placement upon success.

Qualifications

• Sales support or direct sales experience in a similar industry will be advantageous.
• Proficiency in Microsoft Office applications is essential.

Responsibilities

• Engage and build strong relationships with intermediaries and/or clients.
• Support negotiations for profitable renewal retention.
• Provide consistent support by answering queries and resolving issues.

Skills

Excellent communication skills

Strong analytical skills

Good organisational skills

Ability to multi-task

Adaptability

Education

Bachelor’s Degree in Insurance, Business, Sales, Retail Management, Marketing, Biomedical, Life Sciences or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Critical Tasks and Expected Contributions/Results:

• Engage and build strong relationships with intermediaries and/or clients.
• Support the negotiations for profitable renewal retention of defined experience-rated and/or portfolio-rated book of business assigned.
• Provide consistent and quality support to intermediaries and/or clients by answering queries, and collaborating with internal stakeholders to resolve service issues promptly.
• Support employee communication meetings (English) as required by intermediaries and clients.
• Organizing and planning process trainings for key brokers as needed.
• Identify areas of process improvements and work with respective functions in executing changes
• Prioritises own work and meets agreed timelines.
• Other duties, responsibilities or projects that may be assigned.

Key Challenges/Anticipated Changes in Environment:

• Ability to foster collaboration, value others perspectives and gain support and buy-in for organisational proposals.
• Liaise with internal departments, e.g. underwriting, claims teams, marketing, in line with established procedures to ensure optimum service to client.

Developmental Value of Position:

• Gain exposure to account retention and attaining financial targets set on assigned portfolio
• Develop proactive strategy to anticipate client needs and objectives ahead of policy renewals.

Experience/Knowledge, Education and Other Requirements:

• Bachelor’s Degree majoring in Insurance, Business, Sales, Retail Management, Marketing, Biomedical, Life Sciences or related field
• Sales support or direct sales experience in a similar industry will be advantageous
• Proficiency in Microsoft Excel, Word, PowerPoint and Outlook is a must

Personal Competencies Required:

• Excellent communication skills
• Able to multi-task and work under time pressure
• Strong analytical skills
• Good interpersonal skills
• Good organisational skills
• Adaptable
• Self‑motivated, responsible and holds self and others accountable to meet commitments
• Operating effectively, even when things are not certain or the way forward is not clear
• Resourceful and independent

*The Management Associate role is a 2-year contract position, with the opportunity to transition into a permanent role upon successful completion of the 2-year contract.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.