Luxury Front Office Supervisor

Capella Hotels and Resorts; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

Capella Hotels and Resorts in Singapore seeks a Front Office Supervisor to support the Duty Manager in managing Front Office operations, monitor service responses, and resolve guest concerns. The role emphasizes accurate room status, training needs assessment, and implementing training plans.

You will supervise shift activities, coordinate daily front office tasks, welcome VIP guests, ensure smooth check-ins/outs, upsell, and maintain high standards of guest experience while upholding brand

Qualifications

• Hospitality diploma or degree required.
• Minimum 3 years in a Front-of-House role at luxury hotel or resort.
• Knowledge of Opera Cloud.
• Excellent problem-solving skills.
• Able to work under pressure in a fast-paced environment.
• Ability to interact with culturally diverse guests.

Responsibilities

• Supervise start-of-shift and end-of-shift activities.
• Oversee guest services to ensure standards of operation.
• Coordinate daily front office activities for efficiency.
• Plan resources and allocate work to team members.
• Maintain accurate room status information.
• Handle guest concerns and provide service recovery.
• Coach upselling and maximize hotel revenue.
• Assist in check-ins and check-outs of VIP guests and large groups.
• Greet and farewell special attention guests and repeat guests.
• Ensure reception is staffed and tidy at all times.
• Review handover information and day’s operations.
• Oversee room assignments to meet guest preferences.
• Analyse operations reports and guest statistics for management.
• Identify training needs and implement training plans.
• Inspect grooming and attire of team.

Skills

Opera Cloud

Problem-solving

Working under pressure

Guest interaction

Education

Hospitality diploma or degree

Tools

Opera Cloud

Job description

Capella Hotels and Resorts in Singapore seeks a Front Office Supervisor to support the Duty Manager in managing Front Office operations, monitor service responses, and resolve guest concerns. The role emphasizes accurate room status, training needs assessment, and implementing training plans.

You will supervise shift activities, coordinate daily front office tasks, welcome VIP guests, ensure smooth check-ins/outs, upsell, and maintain high standards of guest experience while upholding brand