Luxury Front Desk & Guest Experience Specialist

Capella Hotels and Resorts; Singapore; On-site; SGD 32,000 - 42,000; Full time

Job summary

Capella Hotels and Resorts in Singapore seeks a Front Office Executive to create a warm first impression and ensure an exceptional guest experience. You will manage arrivals and departures, handle guest inquiries, and coordinate with departments to address guest needs with professionalism.

Key duties include check-in/check-out, room key preparation, upselling, and liaison with Culturist and Bell teams to arrange amenities and transportation.

Qualifications

• Minimum tertiary education.
• Experience using Opera Cloud.
• Experience as receptionist in luxury hotels.
• Independent and able to work with minimal supervision.

Responsibilities

• Greet guests and manage arrivals and departures.
• Handle check-in/check-out and guest accounts.
• Coordinate with departments for guest needs.
• Promote services and upsell amenities.
• Manage calls and inquiries professionally.
• Prepare guest details and room keys.

Skills

Opera Cloud

Receptionist experience

Independent worker

Guest service

Education

Tertiary education

Tools

Opera Cloud

Job description

Capella Hotels and Resorts in Singapore seeks a Front Office Executive to create a warm first impression and ensure an exceptional guest experience. You will manage arrivals and departures, handle guest inquiries, and coordinate with departments to address guest needs with professionalism.

Key duties include check-in/check-out, room key preparation, upselling, and liaison with Culturist and Bell teams to arrange amenities and transportation.